Top CRM Companies That are Transforming the World

According to one research, more than 90% of companies with 11+ employees use CRM software. Given that, leveraging CRM software for business is not an option anymore if you want to grow your business and stand out in this competitive market.

However, with many top CRM companies in the world providing top-notch CRM software solutions, you might find it challenging to choose one. To help you out in this situation, We have provided a list of the best CRM software companies that offer top-level CRM software, from HubSpot to SAP, in this article, along with their core features.

Let’s start exploring the list of CRM companies that are shaping the future:

» List of Top CRM Companies in the World

Are you looking for a CRM company that offers amazing digital solutions to fulfill your business needs? Below is a list of top CRM companies in the world that might grab your attention:

1) Hubspot

Founded: 2006

Employee Size: 1000+

Founded in 2006, HubSpot is the US-based one of the best CRM software companies around the world, offering amazing functionalities to its users. It is an all-in-one customer relationship management solution that many big companies like eBay and Reddit use to manage their customer relationships efficiently.

HubSpot CRM has more than 228,000 customers around the world, and they are using HubSpot’s AI copilot - Breeze- to grow their businesses. No matter the business type, HubSpot works for all to meet diverse business challenges. Plus, HubSpot’s third-party integration support allows businesses to use their routine tools directly from the HubSpot environment, eliminating the need for unnecessary back and forth between apps.

Core Features:

• Customizable Templates
• Sales Trend Analysis
• Breeze AI
• Contact Management
• Opportunity Management
• Collaboration Tools

Key Customers:

• eBay
• Doordash
• Reddit
• Tripadvisor
• Eventbrite
• Canadian Red Cross

Pricing:

• Free Tools: $0 up to 2 users
• Sales Hub Starter: $15/seat/month
• Sales Hub Professional: $90/seat/month
• Sales Hub Enterprise: $150/seat/month

2) Salesforce

Founded: 1999

Employee Size: 1000+

Salesforce, established in 1999, is one of the top CRM companies offering advanced AI-powered Salesforce Sales Cloud CRM software worldwide. Named a leader for sales force automation in the Gartner® Magic Quadrant™ 2024, Salesforce Sales Cloud offers amazing features, including two autonomous AI agents- Agentforce SDR and Agentforce Sales Coach.

Businesses of any size can use these autonomous AI agents and leverage their sales teams to boost growth and autonomously nurture inbound leads. Additionally, businesses can get comprehensive visibility into their sales pipelines and uncover crucial insights to enhance opportunity management while streamlining business processes.

Core Features:

• Agentforce SDR
• Agentforce Sales Coach
• Sales Analytics
• Revenue Intelligence
• Sales Pipeline Management
• Customization

Key Clients: 

• Walmart Inc.
• Amazon
• IBM
• American Express
• Samsung
• U.S. Bank

Pricing:

• Starter Suite: $25/user/month
• Pro Suite: $100/user/month
• Enterprise: $165/user/month

3) Pipedrive

Founded: 2010

Employee Size: Between 501 to 1000

Established in 2010, Pipedrive is an award-winning, top-notch CRM company in the world. It offers amazing functionalities that help businesses manage their comprehensive customer data to nurture customer relationships efficiently. Some of the cool qualities of Pipedrive CRM are automation, lead management, sales forecasting, pipeline management, communication tools, customization, etc.

What’s more, the company offers best-in-class AI CRM features to enhance business performance and help stakeholders make informed business decisions. Some mesmerizing AI CRM features are sales assistant (suggesting the next best action), AI email generator (streamlining communication with personalized emails), AI deal summarization (providing overall deal status summary), etc.

Core Features:

• Automated Lead Nurturing
• Sales Insights
• Customization
• Pipedrive AI
• 500+ Marketplace Integrations
• Invoice Management

Key Customers:

• GoDaddy Inc.
• Chargebee
• Liberty Mutual Insurance
• Zscaler
• PandaDoc
• 360 Payments

Pricing:

• Essential: $14/seat/month
• Advanced: $29/seat/month
• Professional: $59/seat/month
• Power: $69/seat/month
• Enterprise: $99/seat/month

4) Zendesk

Founded: 2007

Employee Size: 1000+

Zendesk is one of the best CRM software companies, offering the state-of-the-art Zendesk Sell CRM product worldwide. The CRM includes excellent functionalities for businesses of all sizes around the world. It is specifically designed and developed to boost sales process productivity. The company also offers a streamlined interface for its CRM product to ensure efficient sales pipeline management.

Additionally, Zendesk Sell can seamlessly integrate with other third-party tools. For instance, businesses can integrate email communication tools with Zendesk Sell to manage email communications without leaving Zendesk CRM software. The tool also offers cutting-edge customization capabilities so users can tailor the CRM software based on their unique business requirements.

Core Features:

• Sales Engagement Tools
• Call and Text Management
• Sales Triggers
• Power Dialer
• Smart Lists and Templates
• Pipeline Analysis

Key Customers:

• Shopify
• Squarespace
• Uber
• Stanley Black & Decker
• LUSH
• Grubhub

Pricing

• Sell Team: $25/agent/month
• Sell Growth: $69/agent/month
• Sell Professional: $149/agent/month

5) Zoho

Founded: 1996

Employee Size: 1000+

Zoho Corporation is one of the top CRM companies in the market, offering fantastic CRM software that revolutionizes the world with its excellent features and capabilities. Since its inception in 1996, Zoho has been helping companies streamline and manage business relationships with their customers, regardless of company size and type.

Zoho CRM from Zoho Corporation offers numerous features that have easy learning curves. Some amazing features of Zoho CRM are contact management, lead tracking, customization, data preparation, AI capabilities, etc. Additionally, Zoho CRM provides awesome automation features that help businesses automate repetitive and time-consuming tasks to save time and boost productivity for teams.

Core Features:

• Data Preparation
• Advanced AI Capabilities
• Analytical Abilities
• Sandbox
• High-end Customization
• Data Storytelling

Key Clients:

• Enterprise Holdings
• Disney+ Hotstar
• Levis
• Hyundai
• Fossil
• Catalyst

Pricing:

• Standard: $14/user/month
• Professional: $23/user/month
• Enterprise: $40/user/month
• Ultimate: $52/user/month

6) Insightly

Founded: 2010

Employee Size: Between 101 to 500

Insightly is one of the top-rated CRM software companies around the world. It offers amazing Insightly CRM software that incorporates top-notch customer relationship management features like workflow automation, project management, lead tracking, pipeline management, and more. All the features have easy learning curves, so even users with little technical knowledge can learn how to operate CRM in no time.

Furthermore, Insighty CRM supports third-party integrations with many popular tools, such as Slack, Gmail, and Office 365, to ensure seamless data synchronization. Insightly CRM’s mobile accessibility is outstanding, enabling sales teams to access vital customer data anytime, anywhere, increasing their efficiency and productivity.

Core Features:

• Project Management
• Workflow Automation
• Lead Tracking
• Opportunity Management
• Pipeline Management
• Advanced Permissions

Key Clients:

• Knightscope
• Agrando
• Sport Court Las Vegas
• Sierra Constellation
• SIGMA Group
• Krauss-Maffei

Pricing:

• Plus: $29/user/month
• Professional: $49/user/month
• Enterprise: $99/user/month

7) Monday.com

Founded: 2014

Employee Size: 1000+

monday.com is a renowned CRM company that offers modern-age monday CRM software with amazing features and capabilities. Incepted in 2014, the company employs 1900+ professionals and has more than 225K customers in 200+ countries. Transparency, ownership, speed, customer centricity, and inclusivity are some of the values that fuel monday.com.

Some core features of monday CRM software that help businesses get closer to their customers are monday AI, centralized communication, integration support, performance tracking, and no-code automation. Using these features, businesses can avail themselves of many benefits like easily tracking communication with their customers, monitoring and managing pipelines, leads, and team performance, and creating specific workflow automation to reduce selling time.

Core Features:

• monday AI
• Performance Tracking
• Centralized Communication
• Third-party Integrations
• Workdocs
• No-code Automation

Key Customers:

• Coca-Cola
• Canva
• Lionsgate
• Glossier
• Walmart
• Discovery Channel

Pricing:

• Basic CRM: $12/seat/month
• Standard CRM: $17/seat/month
• Pro CRM: $28/seat/month
• Enterprise CRM: Contact Sales

Note: A minimum of 3 seats is required for any plan.

8) Creatio

Founded: 2014

Employee Size: Between 501 to 1000

Creatio is one of the best CRM software companies that provides a super easy no-code platform to businesses for automating end-to-end customer journeys. It's an easy-to-use digital solution that allows businesses to perform sales, marketing, and services-related operations effortlessly and efficiently.

Creatio CRM offers top-notch features, such as a 360-degree customer view, unlimited no-code customization, real-time reporting & analytics, and more. Leveraging these fascinating functionalities for businesses has many advantages, such as boosting campaign efficiency, increasing win rates, maximizing diverse team collaboration, enhancing up and cross-sales opportunities, and many more.

Core Features:

• Unified CRM experience
• 360-degree Customer View
• No-code Customization
• Workflow Automation
• Real-time Analytics & Reporting

Key Customers:

• BSN Sports
• Coca-Cola UNITED
• Hershey's® Ice Cream
• Bank of Georgia
• Colgate-Palmolive
• MetLife

Pricing:

• Growth: $25/user/month
• Enterprise: $55/user/month
• Unlimited: $85/user/month

Note: A minimum of 5 users is required for the Growth & Enterprise plan, and a minimum of 50 users is required for the Unlimited plan.

9) Freshsales

Founded: 2011

Employee Size: 5000+

Founded in 2011, Freshworks is a great customer relationship management software company with 5000+ employees onboard worldwide. It offers superb, AI-powered CRM software, Freshsales, that many renowned companies like Blue Nile, Kongskilde, and Evans Manufacturing are using around the world.

Freshsales CRM comprises many eye-catching features, such as Freddy AI, campaign management, pipeline management, collaboration tools, and more. By efficiently using these features, businesses can help their diverse teams collaborate and sell intelligently while quickly closing deals. Some exciting benefits of using Freshsales CRM are revenue growth, productivity enhancement, effective team collaboration, and campaign performance boost.

Core Features:

• Freddy AI
• Campaign Management
• Leads Management
• Collaboration Tools
• Conversation Management

Key Customers:

• Blue Nile
• Kongskilde
• Evans Manufacturing
• Cadence Health
• Synergy
• Lalamove

Pricing:

• Free: $0 up to 3 users
• Growth: $9/user/month
• Pro: $39/user/month
• Enterprise: $59/user/month

10) NetSuite

Founded: 1977

Employee Size: 1000+

NetSuite, founded in 1977, is on a mission to provide an agile and unified digital solution that helps businesses of all sizes grow and scale. NetSuite CRM brings business intelligence, flexibility, and sustainability to bridge the gap between businesses and their customers. Some awesome features of NetSuite CRM are sales force automation, customer service management, marketing automation, mobility, reporting & analytics, partner relationship management, etc.

Whether businesses have poor visibility into their sales and marketing activity or lack a centralized source of data for easy accessibility, NetSuite CRM covers all. It connects multiple sources of data to offer a centralized, reliable, and easily accessible single source of truth. It also provides crucial insights into sales and marketing operations to bring maximum visibility.

Core Features:

• Sales Force Automation
• Marketing Automation
• Customer Service Management
• Mobile Compatibility
• Partner Relationship Management
• Reporting & Analytics

Key Clients:

• Siemens
• Brillio
• Cisco
• Tableau Software
• TORI Global Ltd

Pricing:

• Contact NetSuite CRM to learn about its pricing.

11) SugarCRM

Founded: 2004

Employee Size: Between 501 to 1000

SugarCRM is one of the leading CRM software companies worldwide. It provides a high-quality and high-performing CRM application designed and developed to streamline business operations, regardless of business type and size. The CRM software excels in centralizing customer data to make it easily accessible and manageable. It’s a CRM vendor that puts its customers first.

Sugar CRM incorporates many robust features and capabilities that help companies achieve sustainable growth. They are low-code custom module studio, formula-based fields, iPaaS, a mobile app, data-driven insights, omnichannel communication management, etc. These amazing features enable businesses to get a clear picture of customer journeys and help them make intelligent business decisions.

Core Features:

• Customer Journey History
• Multi-level Customizable APIs
• Robust Infrastructure
• AI-powered Forecasts
• Low-code Workflow Engine
• Omnichannel Communications

Key Customers:

• Hermann Hartje
• Backcountry
• Tetley
• Sofia University
• Business News
• Access Group

Pricing:

• Contact SugarCRM to learn about its pricing.

12) Microsoft

Founded: 1975

Employee Size: 1000+

Looking for top-class CRM software to facilitate your sales team with contextual insights, advanced AI, and automation? Dynamics 365 from Microsoft comprises next-level digital solutions that might interest you. With a combination of ERP and CRM functionalities coupled with AI-powered tools, Microsoft Dynamics 365 allows businesses to manage customer conversations efficiently and engage with personalized experiences.

Microsoft Dynamics 365 incorporates top-class features, such as AI-powered reporting & analysis to get data-backed insights, flexibility & scalability to be future-ready as your business grows, and next-level sales force automation and customization to boost your team’s productivity and efficiency.

Core Features:

• Copilot Capabilities
• Sales Engagement
• Conversation Intelligence
• Sales Force Automation
• Customization
• Reporting and Dashboard

Key Clients:

• Coca-Cola Beverages Florida
• Crate & Barrel
• UPS (United Parcel Service)
• Rexel Holdings USA
• HP Inc. (Hewlett-Packard)

Pricing:

• Dynamics 365 Sales Professional: $65/user/month
• Dynamics 365 Sales Enterprise Edition: $95/user/month
• Dynamics 365 Sales Premium: $135/user/month
• Microsoft Relationship Sales: Contact Vendor (Minimum 10 seats required)

13) Agile CRM

Founded: 2012

Employee Size: Between 101 to 500

Agile CRM is one of the leading CRM companies around the world. It provides a high-quality and AI-powered CRM system. This CRM tool contains a plethora of powerful sales and marketing features, such as lead scoring, telephony, deal management, 360-degree contact view, email campaign management, marketing automation, social marketing, and more.

Leveraging this fascinating Agile CRM software solution, businesses can market their products more efficiently and sell smartly. For example, companies can use the amazing 360° contact view feature to visualize contact data from every angle comprehensively. Businesses can also use the lead scoring feature to score leads automatically and precisely.

Core Features: 

• Contact & Task Management
• Self-training AI Bot
• Telephony
• Gamification
• HelpDesk
• Automation

Key Clients:

• Indeed
• Fidelity Bank
• PeoplePerHour
• TNW (The Next Web)
• Basesuit

Pricing:

• Free: $0 up to 10 users
• Starter: $9.99/user/month
• Regular: $39.99/user/month
• Enterprise: $64.99/user/month

14) Apptivo

Founded: 2009

Employee Size: Between 101 to 500

Apptivo is one of the best CRM software companies in the market. It offers a customizable, flexible, and powerful CRM system that allows businesses to effortlessly and efficiently collaborate with their customers and other stakeholders. The company has more than 200,000 customers around the world who rely on Apptivo CRM software for various purposes like CRM management, communication management, and project management.

Apptivo CRM comes with many powerful features, such as intelligent sales dashboards, customization & flexibility, multiple sales cycles, workflow automation, and data security. Companies can leverage these amazing features and avail of many eye-catching advantages like creating alluring personalized templates and landing pages and generating customized and detailed reports.

Core Features:

• Lead Management
• Contact Management
• Workflow Automation
• Intelligent Sales Dashboard
• Data Security
• Customization

Key Clients:

• Audi
• Sodexo
• Los Angeles Times
• Sephora
• UNAIDS
• Falken Tyre

Pricing:

• Lite: $15/user/month
• Premium: $25/user/month
• Ultimate: $40/user/month
• Enterprise: Contact Sales

15) SAP

Founded: 1972

Employee Size: 1000+

SAP is one of the leading CRM software companies worldwide. With decades of experience, the company excels in truly understanding customers' expectations so that it can help businesses enhance their sales engagement activities to create long-lasting and healthy relationships with their customers.

SAP CRM software has tons of high-quality and advanced features that enable companies to deliver one-of-a-kind sales and customer experience. Some of the cool features of SAP CRM are 360-degree customer view, personalized sales engagement, advanced reporting & analytics, sales automation, etc. Using these features, businesses can gain crucial insights into customer behaviour and sales performance to boost sales and increase ROI.

Core Features: 

• 360-degree Customer View
• Personalized Sales Engagement
• Advanced Reporting & Analytics
• Smart Sales
• Sales Automation

Key Clients:

• MVV Enamic
• Pregis Packaging
• Topcon
• URSA
• Bosch Rexroth

Pricing:

• Contact SAP CRM to learn about its pricing.

» Best CRM Companies - Quick Comparision

Below is a table that contains crucial details of the top CRM companies in the world. Go through the details carefully, compare them, and find the top CRM vendors to consider for your business.

» Wrapping UP

Well, now you know which top CRM companies are revolutionizing the world with their ground-breaking and advanced customer relationship management software systems. We have tried to cover their most vital details in this article post.

We have also given a table that contains additional CRM company information. You can leverage this table to compare CRM companies by various factors quickly.

» Frequently Asked Questions

1) What is a CRM Software?

In simple words, CRM or customer relationship management software is an online system that helps a business, regardless of its type and size, efficiently create, manage, and maintain relationships with its customers. They also offer many eye-catching features, such as lead generation, 360-degree customer view, progress tracking, customization, automation, and many more.

2) What are the Essential Features of CRM Tools?

CRM software solutions are responsible for helping businesses manage and maintain relationships with their customers. And CRM tools provide many top-level features and capabilities for that. You should also understand that every CRM tool is special and unique in its own way. They all offer different types and levels of features. However, there are some essential features that are common in every CRM software and provided by the majority of CRM systems. They are:

• Contact Management
• Lead Management
• Pipeline Management
• Task Management
• Workflow Automation
• Customization
• Reporting and Analytics
• Notifications

3) What are the Top Benefits of Using CRM Systems?

Top-notch CRM software solutions come with a plethora of high-tech features. Companies can leverage these features for captivating benefits. Some of the benefits are as given below:

• Increased sales
• Customer retention
• Improved customer support services
• Efficient team collaboration
• Data-driven insights
• Bank-grade data security
• Higher productivity
• Simplified business processes
• Healthy customer relationships

4) How to Choose the Right CRM Company?

While there are many top CRM companies out there providing amazing CRM systems, choosing the one that aligns with your business needs might be challenging. There are several things that you should keep in mind while selecting CRM vendors, and you may find your desired solution. They are:

• Budget-friendliness
• Essential features availability
• Mobile compatibility
• User-friendly UI
• Convenient customer support
• Regular updates and security patches
• Easy learning curves for features