Top 10 Speech Analytics Software Comparison – Find the Right Solution

Choosing the right Speech Analytics Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Speech Analytics Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Speech Analytics Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Speech Analytics Software

Product
XM for Customer Experience

XM for Customer Experience
Sprinklr

Sprinklr
NICE CXone

NICE CXone
Talkdesk

Talkdesk
Gong

Gong
Calabrio ONE

Calabrio ONE
CallMiner Eureka

CallMiner Eureka
CallTrackingMetrics

CallTrackingMetrics
Tethr

Tethr
Convin

Convin
Review & Ratings

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

XM for Customer Experience is a comprehensive Customer Experience Software... Read more about XM for Customer Experience

Sprinklr is an all-encompassing social media analytics tool designed to... Read more about Sprinklr

NICE CXOne is a comprehensive cloud-based customer experience platform. It... Read more about NICE CXone

TalkDesk is a cloud-based call center software designed for modern... Read more about Talkdesk

Gong is a cutting-edge sales intelligence platform that revolutionizes how... Read more about Gong

Calabrio ONE is a robust call center software solution designed... Read more about Calabrio ONE

CallMiner Eureka is a leading speech analytics software designed to... Read more about CallMiner Eureka

CallTrackingMetrics is an all-in-one call center software solution designed to... Read more about CallTrackingMetrics

Tethr is an AI-powered call recording and analytics platform designed... Read more about Tethr

Convin is a comprehensive contact center quality assurance software designed... Read more about Convin

Free Trial

Available

Available

Available

NA

NA

NA

NA

NA

NA

Available

Starting Price

$135 Per Month

$85 Per Month

NA

$295 One-time

$79 Per Month

$80 Per Month

Features
Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Self-Service Search
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • On-Premise
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • Web-Based
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • Web-Based
  • iPhone
  • Android
Pricing Model
  • Contact Vendor
  • Per User
  • Per User
  • Per User
  • Contact Vendor
  • Flat Rate
  • Usage Based
  • Usage Based
  • Per Feature
  • Flat Rate
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • Email
  • Phone
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business

FAQs About Speech Analytics Software Comparison

With so many Speech Analytics Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like XM for Customer Experience (basic features remain free for life)
  • Free Trial offerings such as XM for Customer Experience, Sprinklr, NICE CXone and Convin (test premium features before committing)

These budget-friendly Speech Analytics Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, XM for Customer Experience, Sprinklr, NICE CXone, Talkdesk, Gong, Calabrio ONE, CallMiner Eureka, CallTrackingMetrics, Tethr and Convin are popular picks in the Speech Analytics Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like NICE CXone, Talkdesk and Gong in the Speech Analytics Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Speech Analytics Software solutions—such as XM for Customer Experience, Sprinklr, NICE CXone, Talkdesk, Gong, CallTrackingMetrics and Convin—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.