ZENworks Service Desk is a service desk software that enables IT teams to manage incidents, resolve service requests, and improve support efficiency. The platform provides tools for ticketing, prioritization, and tracking, ensuring that issues are handled promptly and efficiently. ZENworks Service Desk’s knowledge base allows IT teams to create and share self-help resources, reducing support workload and empowering users to resolve common issues independently. The software’s reporting tools provide insights into service desk performance, ticket resolution times, and user satisfaction, supporting data-driven improvements. ZENworks Service Desk’s integration with asset management systems enables IT teams to monitor hardware and software inventory, ensuring efficient resource allocation. By centralizing IT support functions and enhancing visibility, ZENworks Service Desk helps organizations improve service quality, reduce response times, and enhance user satisfaction.
OpenText
2004
Canada
Email
Safety Incident Management
