Zendesk Sunshine is a dynamic and flexible customer service platform that brings together live chat, messaging, and customer relationship management (CRM) features into a single solution. It’s designed to provide businesses with an agile way to interact with customers in real time, offering seamless chat conversations, instant support, and automated responses. Zendesk Sunshine integrates with a wide range of communication channels, including email, social media, SMS, and mobile apps, allowing businesses to reach customers on their preferred platforms. Its live chat functionality offers intuitive chatbots and AI-powered automation, enabling businesses to deliver immediate responses, answer common queries, and route more complex requests to human agents. Additionally, Zendesk Sunshine’s CRM integration enables support agents to have a 360-degree view of each customer’s history, preferences, and interactions, ensuring personalized and efficient service. The platform’s powerful analytics and reporting tools allow businesses to track customer satisfaction, response times, and team performance. Whether you’re a small business or an enterprise, Zendesk Sunshine helps enhance customer engagement, streamline support operations, and improve overall satisfaction.
Zendesk
2007
United States
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