Webex Contact Center logo

Webex Contact Center Claim

The AI-powered customer experience platform for today. And tomorrow.

  Write a Review Visit Website  

Webex Contact Center Overview

Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are available for insightful data analysis. Webex Contact Center supports integration with various CRM platforms, ensuring seamless customer data access. The platform also provides workforce optimization tools for effective staff management. Advanced features include AI-powered virtual assistants and call routing based on customer needs and agent skills. This solution is designed to streamline contact center operations and improve customer experience, adaptable for businesses of all sizes.

Read More

Webex Contact Center Screenshot & Video

Contact Details

  • Vendor Name Cisco
  • Founded 2010
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Industries

Education Management, Entertainment, Financial Services, Government Administration, Hospital & Health Care, Non-profit Organization Management, Other Industries, Sports

You May Also Like

CallVU

CallVU

 Write a Review

$130 Per year

CloudTalk

CloudTalk

 Write a Review

$25 Per month

Aircall

Aircall

 Write a Review

$30 Per month

Dialpad

Dialpad

 Write a Review

$15 Per user

Webex Contact Center Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking

Webex Contact Center Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

Webex Meet

$144 Per Month

Webex Contact Center FAQs

Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are available for insightful data analysis. Webex Contact Center supports integration with various CRM platforms, ensuring seamless customer data access. The platform also provides workforce optimization tools for effective staff management. Advanced features include AI-powered virtual assistants and call routing based on customer needs and agent skills. This solution is designed to streamline contact center operations and improve customer experience, adaptable for businesses of all sizes.

  • Yes, Webex Contact Center offers a free version.

  • No, Webex Contact Center does not offer any free trial.

  • No, Credit Card details are not required for the Webex Contact Center trial.

  • Webex Contact Center offers the following pricing plans & packages:

    Webex Meet

    $144 Per Month

  • Webex Contact Center supports the following payment frequencies:

    • Annual Subscription

  • No, Webex Contact Center does not offer an API.

  • Webex Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Webex Contact Center supports the following languages:
    • Chinese , English , French , German , Italian , Japanese , Korean , Portuguese , Spanish

  • Following are the typical users of the Webex Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Webex Contact Center supports the following deployment:
    • Cloud Hosted

  • Webex Contact Center supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac