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Vocalcom Salesforce Edition Overview

Vocalcom Salesforce Edition is a powerful customer service software solution designed to integrate seamlessly with Salesforce, enabling businesses to manage customer interactions across multiple channels from within the Salesforce platform. The software offers a comprehensive suite of tools for managing inbound and outbound communications via voice, email, chat, and social media. Vocalcom Salesforce Edition uses AI-powered features such as automated call routing, predictive dialers, and chatbots to optimize customer support processes and enhance agent productivity. The platform’s real-time analytics and reporting tools allow businesses to track key performance indicators such as customer satisfaction, response times, and resolution rates. By providing a 360-degree view of customer interactions, Vocalcom Salesforce Edition helps businesses deliver personalized and efficient service. With its easy-to-use interface and Salesforce integration, this software is ideal for companies looking to improve customer service, reduce response times, and increase customer loyalty while leveraging the power of Salesforce CRM.

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Vocalcom Salesforce Edition Screenshot & Video

Contact Details

  • Vendor Name Vocalcom
  • Founded 1995
  • Location France

Support

  • Phone Phone

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Oil & Energy

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Vocalcom Salesforce Edition Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Credit Reporting
  • Arrow Icon In-House Collections
  • Arrow Icon Client Management
  • Arrow Icon Electronic Payments
  • Arrow Icon Contact Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Workflow Management
  • Arrow Icon Transaction Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Automated Notices
  • Arrow Icon Multiple User Accounts
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Compliance Management
  • Arrow Icon Collection Agencies
  • Arrow Icon Commission Management
  • Arrow Icon Payment Plans
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance
  • Arrow Icon Email Marketing
  • Arrow Icon Campaign Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Lead Capture
  • Arrow Icon Referral Tracking
  • Arrow Icon Sales Activity Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Customer Database
  • Arrow Icon Territory Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Task Management
  • Arrow Icon Opportunity Management
  • Arrow Icon Customizable Fields
  • Arrow Icon Call Monitoring
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Logging
  • Arrow Icon Campaign Management
  • Arrow Icon Caller ID
  • Arrow Icon CRM
  • Arrow Icon Callback Scheduling
  • Arrow Icon Outbound Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Inbound Call Center
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Scripting
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Lead Distribution
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Vocalcom Salesforce Edition Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Vocalcom Salesforce Edition FAQs

Vocalcom Salesforce Edition is a powerful customer service software solution designed to integrate seamlessly with Salesforce, enabling businesses to manage customer interactions across multiple channels from within the Salesforce platform. The software offers a comprehensive suite of tools for managing inbound and outbound communications via voice, email, chat, and social media. Vocalcom Salesforce Edition uses AI-powered features such as automated call routing, predictive dialers, and chatbots to optimize customer support processes and enhance agent productivity. The platform’s real-time analytics and reporting tools allow businesses to track key performance indicators such as customer satisfaction, response times, and resolution rates. By providing a 360-degree view of customer interactions, Vocalcom Salesforce Edition helps businesses deliver personalized and efficient service. With its easy-to-use interface and Salesforce integration, this software is ideal for companies looking to improve customer service, reduce response times, and increase customer loyalty while leveraging the power of Salesforce CRM.

  • No, Vocalcom Salesforce Edition does not offer a free version.

  • Yes, Vocalcom Salesforce Edition offers a free trial.

  • No, Credit Card details are not required for the Vocalcom Salesforce Edition trial.

  • No, Vocalcom Salesforce Edition does not offer an API.

  • Vocalcom Salesforce Edition offers support with the following options:
    • Phone

  • Vocalcom Salesforce Edition supports the following languages:
    • English

  • Following are the typical users of the Vocalcom Salesforce Edition:
    • Self-Employed , Small-Business , Midsize-Business

  • Vocalcom Salesforce Edition supports the following deployment:
    • Cloud Hosted

  • Vocalcom Salesforce Edition supports the following devices and operating systems:
    • Web-Based