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Why SoftwareWorld Chooses Virtual Agent:

“SoftwareWorld likely chose Virtual Agent based on positive online user reviews highlighting its intuitive interface, robust functionality, and excellent customer support. Users often praise its seamless integration capabilities and efficient automation features, which enhance productivity and streamline workflows. Additionally, the software's scalability and customization options make it a versatile solution for businesses of varying sizes and industries.”
Highly Recommended

Virtual Agent Overview

Virtual Agent is a cutting-edge Virtual Assistant Software designed to enhance customer engagement and support through intelligent and interactive virtual assistants. It offers a comprehensive platform for creating, deploying, and managing virtual agents that can handle a wide range of customer inquiries and tasks, ensuring efficient and personalized interactions. Virtual Agent features an intuitive drag-and-drop interface that allows users to design conversational flows without the need for extensive coding knowledge, making it accessible for businesses of all sizes. The software includes robust natural language processing (NLP) capabilities, enabling virtual agents to understand and respond to customer queries accurately and contextually. Additionally, Virtual Agent supports integration with various communication channels, including websites, mobile apps, social media platforms, and messaging apps, ensuring that virtual assistants can reach customers wherever they are. Advanced features such as sentiment analysis, multilingual support, and machine learning allow virtual agents to continuously improve their responses and adapt to evolving customer needs. Comprehensive analytics and reporting tools provide insights into virtual agent performance, customer satisfaction, and engagement metrics, helping businesses optimize their conversational strategies. With its powerful functionality and user-friendly design, Virtual Agent is the ideal solution for businesses seeking to enhance their customer service, increase engagement, and drive operational efficiency through intelligent virtual assistant technology.

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Virtual Agent Screenshot & Video

Contact Details

  • Vendor Name Verizon
  • Founded 2009
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

Industries

Advertising & Marketing, Information Technology & Services

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Virtual Agent Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Virtual Personal Assistant (VPA)
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon API
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Language
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Collaboration Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Chatbot
  • Arrow Icon For eCommerce
  • Arrow Icon Speech Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Personalization
  • Arrow Icon Business Process Automation
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Natural Language Processing
  • Arrow Icon Chatbot
  • Arrow Icon Intent Recognition
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Contextual Guidance
  • Arrow Icon Transfers/Routing
  • Arrow Icon Multi-Language
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Speech Recognition

Virtual Agent Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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Virtual Agent FAQs

Virtual Agent is a cutting-edge Virtual Assistant Software designed to enhance customer engagement and support through intelligent and interactive virtual assistants. It offers a comprehensive platform for creating, deploying, and managing virtual agents that can handle a wide range of customer inquiries and tasks, ensuring efficient and personalized interactions. Virtual Agent features an intuitive drag-and-drop interface that allows users to design conversational flows without the need for extensive coding knowledge, making it accessible for businesses of all sizes. The software includes robust natural language processing (NLP) capabilities, enabling virtual agents to understand and respond to customer queries accurately and contextually. Additionally, Virtual Agent supports integration with various communication channels, including websites, mobile apps, social media platforms, and messaging apps, ensuring that virtual assistants can reach customers wherever they are. Advanced features such as sentiment analysis, multilingual support, and machine learning allow virtual agents to continuously improve their responses and adapt to evolving customer needs. Comprehensive analytics and reporting tools provide insights into virtual agent performance, customer satisfaction, and engagement metrics, helping businesses optimize their conversational strategies. With its powerful functionality and user-friendly design, Virtual Agent is the ideal solution for businesses seeking to enhance their customer service, increase engagement, and drive operational efficiency through intelligent virtual assistant technology.

  • No, Virtual Agent does not offer a free version.

  • Yes, Virtual Agent offers a free trial.

  • No, Credit Card details are not required for the Virtual Agent trial.

  • No, Virtual Agent does not offer an API.

  • Virtual Agent supports the following languages:
    • German , English , French , Italian , Japanese , Korean , Dutch , Polish , Portuguese , Russian , Spanish , Swedish , Chinese (Simplified)

  • Following are the typical users of the Virtual Agent:
    • Self-Employed , Small-Business , Midsize-Business

  • Virtual Agent supports the following deployment:
    • Cloud Hosted

  • Virtual Agent supports the following devices and operating systems:
    • Web-Based