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Video Call Center Overview

Video Call Center is a call center software that facilitates video communication for customer service teams. The platform offers features such as video calls, screen sharing, and instant messaging to help agents resolve customer inquiries more effectively. With Video Call Center, businesses can provide a more personalized experience to their customers by engaging in face-to-face interactions, even when working remotely. The software is particularly useful for industries like healthcare, insurance, and tech support, where visual communication can help clarify complex issues. Video Call Center also integrates with CRM systems, providing agents with customer data to enhance service quality and speed up response times.

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Video Call Center Screenshot & Video

Contact Details

  • Vendor Name Abylon Software
  • Founded
  • Location Hungary

Support

    NA

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Logistics & Supply Chain, Telecommunications

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Video Call Center Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management

Video Call Center Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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Video Call Center FAQs

Video Call Center is a call center software that facilitates video communication for customer service teams. The platform offers features such as video calls, screen sharing, and instant messaging to help agents resolve customer inquiries more effectively. With Video Call Center, businesses can provide a more personalized experience to their customers by engaging in face-to-face interactions, even when working remotely. The software is particularly useful for industries like healthcare, insurance, and tech support, where visual communication can help clarify complex issues. Video Call Center also integrates with CRM systems, providing agents with customer data to enhance service quality and speed up response times.

  • No, Video Call Center does not offer a free version.

  • Yes, Video Call Center offers a free trial.

  • No, Credit Card details are not required for the Video Call Center trial.

  • No, Video Call Center does not offer an API.

  • Video Call Center offers training with the following options:
    • Live Online , Documentation

  • Video Call Center supports the following languages:
    • English

  • Following are the typical users of the Video Call Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Video Call Center supports the following deployment:
    • Cloud Hosted , On-Premise

  • Video Call Center supports the following devices and operating systems:
    • Web-Based , Windows , Linux