Verint Automated Quality Management is a cutting-edge software solution designed to improve the quality and performance of contact centers. The platform automates the process of evaluating customer interactions, providing real-time insights into agent performance and customer satisfaction. With Verint Automated Quality Management, contact center managers can track and assess a wide range of performance metrics, including call handling times, customer satisfaction scores, and compliance with scripts and protocols. The software uses artificial intelligence (AI) to analyze customer interactions across multiple channels, including phone, email, chat, and social media, identifying trends and areas for improvement. Verint also provides tools for creating custom quality evaluation forms, conducting performance reviews, and delivering targeted training to agents based on their performance data. The platform integrates seamlessly with other contact center systems, such as workforce management and CRM tools, ensuring that performance data is used effectively to enhance customer service. By automating quality assurance processes, Verint Automated Quality Management helps contact centers improve efficiency, boost customer satisfaction, and optimize agent performance.
Verint
2004
United States
Email
HIPAA Compliant
