UserEcho Overview

UserEcho is an interactive community software designed to foster engagement and communication between businesses and their customers. This platform enables organizations to create and manage user forums, feedback boards, and Q&A sections, allowing customers to voice their opinions and suggestions. With its intuitive interface, UserEcho makes it easy for users to navigate discussions, ask questions, and find answers, promoting a collaborative environment. The software includes powerful moderation tools that help maintain a positive community atmosphere, ensuring that discussions remain relevant and respectful. UserEcho also provides analytics features that enable businesses to track engagement levels, identify popular topics, and assess customer satisfaction. By leveraging UserEcho, organizations can strengthen customer relationships, gather valuable feedback, and enhance their products and services based on community insights.

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Contact Details

  • Vendor Name UserEcho
  • Founded
  • Location United States

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Danish, English, French, German, Hebrew, Norwegian, Persian, Polish, Russian, Spanish, Ukrainian


Industries

Advertising & Marketing

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UserEcho Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Group Management
  • Arrow Icon Event Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Content Management
  • Arrow Icon Calendar Management
  • Arrow Icon @mentions
  • Arrow Icon Ideation
  • Arrow Icon Website Management
  • Arrow Icon Drag & Drop
  • Arrow Icon User Management
  • Arrow Icon Feedback Management
  • Arrow Icon Membership Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Member Directory
  • Arrow Icon Activity Tracking
  • Arrow Icon Filtering
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Multi-Language
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Moderation
  • Arrow Icon Communication Management
  • Arrow Icon Contact Database
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

UserEcho Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$15 Per Feature

UserEcho FAQs

UserEcho is an interactive community software designed to foster engagement and communication between businesses and their customers. This platform enables organizations to create and manage user forums, feedback boards, and Q&A sections, allowing customers to voice their opinions and suggestions. With its intuitive interface, UserEcho makes it easy for users to navigate discussions, ask questions, and find answers, promoting a collaborative environment. The software includes powerful moderation tools that help maintain a positive community atmosphere, ensuring that discussions remain relevant and respectful. UserEcho also provides analytics features that enable businesses to track engagement levels, identify popular topics, and assess customer satisfaction. By leveraging UserEcho, organizations can strengthen customer relationships, gather valuable feedback, and enhance their products and services based on community insights.

  • Yes, UserEcho offers a free version.

  • Yes, UserEcho offers a free trial.

  • No, Credit Card details are not required for the UserEcho trial.

  • UserEcho offers the following pricing plans & packages:

    Basic

    $15 Per Feature

  • UserEcho supports the following payment frequencies:

    • Monthly Subscription

  • No, UserEcho does not offer an API.

  • UserEcho offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • UserEcho supports the following languages:
    • Arabic , Danish , German , English , Persian , French , Hebrew , Norwegian , Polish , Russian , Spanish , Ukrainian

  • Following are the typical users of the UserEcho:
    • Self-Employed , Small-Business , Midsize-Business

  • UserEcho supports the following deployment:
    • Cloud Hosted

  • UserEcho supports the following devices and operating systems:
    • Web-Based