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Communication APIs for SMS, Voice, Video & Authentication

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Why SoftwareWorld Chooses Twilio:

“SoftwareWorld likely chose Twilio based on its robust and versatile communication platform, which is highly praised in online user reviews. Users often highlight Twilio's ease of integration, scalability, and comprehensive API offerings that support various communication channels like SMS, voice, and video. Additionally, Twilio's reliable performance and strong customer support contribute to its positive reputation among users.”
Highly Recommended

Twilio Overview

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of communication features into existing apps, websites, and systems, facilitating direct and efficient interaction with customers. It supports a range of communication channels, including SMS, email, WhatsApp, and more. This flexibility makes Twilio a popular choice for businesses looking to enhance their customer engagement, support, and outreach. Moreover, Twilio's scalable architecture ensures reliability and performance, even as business communication requirements grow.

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Twilio Screenshot & Video

Contact Details

  • Vendor Name Twilio
  • Founded 2008
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Information Technology & Services

Twilio Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Contact Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Text-to-Win
  • Arrow Icon Mobile Keywords
  • Arrow Icon SMS Messaging
  • Arrow Icon Message Personalization
  • Arrow Icon Campaign Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Multi-Campaign
  • Arrow Icon Automated Responses
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Scheduled Messaging
  • Arrow Icon Polls/Voting
  • Arrow Icon Mass Texting
  • Arrow Icon MMS
  • Arrow Icon Contact Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Campaign Planning
  • Arrow Icon 2-Way Messaging
  • Arrow Icon Live Chat
  • Arrow Icon Engagement Tracking
  • Arrow Icon Mobile Coupons
  • Arrow Icon SMS Marketing
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Compliance Management
  • Arrow Icon Reputation Management
  • Arrow Icon Multi-Language
  • Arrow Icon QR Codes
  • Arrow Icon Reminders
  • Arrow Icon Open Rate Tracking
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Two Way Audio & Video
  • Arrow Icon Screen Sharing
  • Arrow Icon Mobile Access
  • Arrow Icon Real-Time Chat
  • Arrow Icon Reporting/Analytics
  • Arrow Icon File Sharing
  • Arrow Icon Call Scheduling
  • Arrow Icon International Calling
  • Arrow Icon Virtual Voicemail
  • Arrow Icon Custom Greetings/Messages
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Employee Directory
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Transfer
  • Arrow Icon Call Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Logging
  • Arrow Icon Mobile Access
  • Arrow Icon Call Routing
  • Arrow Icon Virtual Call Center
  • Arrow Icon Video Conferencing
  • Arrow Icon Queue Management
  • Arrow Icon Automated Attendant
  • Arrow Icon PBX
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon Artificial Intelligence
  • Arrow Icon CRM
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Caller ID
  • Arrow Icon Call Reporting
  • Arrow Icon Contact Management
  • Arrow Icon Conversion Tracking
  • Arrow Icon Campaign Management
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Predictive Dialer
  • Arrow Icon Keyword Tracking
  • Arrow Icon Call Transcription
  • Arrow Icon API
  • Arrow Icon Voice Mail
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Artificial Intelligence
  • Arrow Icon File Sharing
  • Arrow Icon Fax Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Audio/Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Text Editing
  • Arrow Icon Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Language
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Concatenated Speech
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Automatic Transcription
  • Arrow Icon Audio Capture
  • Arrow Icon Call Center Management
  • Arrow Icon Call Scripting
  • Arrow Icon Speech-to-Text Analysis
  • Arrow Icon Search/Filter
  • Arrow Icon Customizable Macros
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Artificial Intelligence
  • Arrow Icon AI Voices
  • Arrow Icon Multi-Language
  • Arrow Icon Multi-Voice
  • Arrow Icon Phonetic Variation Detection
  • Arrow Icon Audio Editor
  • Arrow Icon Content Library
  • Arrow Icon SSML Support
  • Arrow Icon API
  • Arrow Icon Grammar Check
  • Arrow Icon Natural Language Processing
  • Arrow Icon For Marketers
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon For Online Learning
  • Arrow Icon Speech Recognition
  • Arrow Icon Custom Voices
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Full Text Search
  • Arrow Icon File Sharing
  • Arrow Icon For Manual Transcription
  • Arrow Icon Speech Recognition
  • Arrow Icon Subtitles/Closed Captions
  • Arrow Icon Multi-Language
  • Arrow Icon Annotations
  • Arrow Icon Automatic Transcription
  • Arrow Icon Playback Controls
  • Arrow Icon Audio/video file upload
  • Arrow Icon Automatic Transcription Services
  • Arrow Icon Text Editing
  • Arrow Icon Natural Language Processing
  • Arrow Icon Timecoding
  • Arrow Icon Collaboration Tools
  • Arrow Icon AI/Machine Learning
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking
  • Arrow Icon Artificial Intelligence

Twilio Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Top Twilio Alternatives

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Twilio FAQs

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of communication features into existing apps, websites, and systems, facilitating direct and efficient interaction with customers. It supports a range of communication channels, including SMS, email, WhatsApp, and more. This flexibility makes Twilio a popular choice for businesses looking to enhance their customer engagement, support, and outreach. Moreover, Twilio's scalable architecture ensures reliability and performance, even as business communication requirements grow.

  • No, Twilio does not offer a free version.

  • Yes, Twilio offers a free trial.

  • No, Credit Card details are not required for the Twilio trial.

  • Yes, Twilio offers an API.

  • Twilio offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Twilio offers training with the following options:
    • In-person , Webinar , Documentation

  • Twilio supports the following languages:
    • English

  • Following are the typical users of the Twilio:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Twilio supports the following deployment:
    • Cloud Hosted , On-Premise

  • Twilio supports the following devices and operating systems:
    • Web-Based , Windows , Linux

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