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TENIOS Cloud-PBX & ACD Verified Profile

The Private Branch Exchange from TENIOS

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TENIOS Cloud-PBX & ACD Overview

TENIOS Cloud-PBX & ACD is an advanced call center software solution designed to enhance communication and customer service for organizations. The platform offers a cloud-based phone system that supports inbound and outbound call management, enabling businesses to operate flexible and scalable call center operations. With features such as automatic call distribution (ACD), interactive voice response (IVR), and real-time monitoring, TENIOS enhances the efficiency of customer interactions. The software provides analytics tools that track call performance metrics, allowing organizations to assess agent performance and customer satisfaction levels. Additionally, TENIOS integrates seamlessly with existing customer relationship management (CRM) systems, ensuring a cohesive approach to customer engagement. By leveraging TENIOS Cloud-PBX & ACD, businesses can improve their customer service capabilities, drive efficiency in call handling, and enhance overall customer satisfaction.

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TENIOS Cloud-PBX & ACD Screenshot & Video

Contact Details

  • Vendor Name TENIOS
  • Founded 2001
  • Location Germany
  • Employees 11-50

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

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TENIOS Cloud-PBX & ACD Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon File Sharing
  • Arrow Icon Fax Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Audio/Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking

TENIOS Cloud-PBX & ACD Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Plans & Packages

Basic

$0.01 Per Feature

TENIOS Cloud-PBX & ACD FAQs

TENIOS Cloud-PBX & ACD is an advanced call center software solution designed to enhance communication and customer service for organizations. The platform offers a cloud-based phone system that supports inbound and outbound call management, enabling businesses to operate flexible and scalable call center operations. With features such as automatic call distribution (ACD), interactive voice response (IVR), and real-time monitoring, TENIOS enhances the efficiency of customer interactions. The software provides analytics tools that track call performance metrics, allowing organizations to assess agent performance and customer satisfaction levels. Additionally, TENIOS integrates seamlessly with existing customer relationship management (CRM) systems, ensuring a cohesive approach to customer engagement. By leveraging TENIOS Cloud-PBX & ACD, businesses can improve their customer service capabilities, drive efficiency in call handling, and enhance overall customer satisfaction.

  • No, TENIOS Cloud-PBX & ACD does not offer a free version.

  • Yes, TENIOS Cloud-PBX & ACD offers a free trial.

  • No, Credit Card details are not required for the TENIOS Cloud-PBX & ACD trial.

  • TENIOS Cloud-PBX & ACD offers the following pricing plans & packages:

    Basic

    $0.01 Per Feature

  • No, TENIOS Cloud-PBX & ACD does not offer an API.

  • TENIOS Cloud-PBX & ACD offers support with the following options:
    • Chat

  • TENIOS Cloud-PBX & ACD offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • TENIOS Cloud-PBX & ACD supports the following languages:
    • English

  • Following are the typical users of the TENIOS Cloud-PBX & ACD:
    • Self-Employed , Small-Business , Midsize-Business

  • TENIOS Cloud-PBX & ACD supports the following deployment:
    • Cloud Hosted

  • TENIOS Cloud-PBX & ACD supports the following devices and operating systems:
    • Web-Based