SutiDesk Overview

SutiDesk is a comprehensive Help Desk Software designed to streamline customer support and enhance service delivery for businesses of all sizes. This user-friendly platform enables organizations to manage customer inquiries, track support tickets, and monitor service performance from a single interface. With SutiDesk, support teams can categorize and prioritize tickets, ensuring timely resolutions and improved customer satisfaction. The software includes automated response features, allowing for quick replies to common queries, which frees up valuable time for support agents. Additionally, SutiDesk provides reporting and analytics tools, enabling organizations to assess support performance and identify areas for improvement. Its integration capabilities with various communication channels, such as email and chat, ensure that customers can reach support through their preferred method. By implementing SutiDesk, businesses can enhance their customer service efficiency and foster long-lasting customer relationships.

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SutiDesk Screenshot & Video

Contact Details

  • Vendor Name SutiSoft
  • Founded 2009
  • Location United States

Support

  • Chat Chat

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Consumer Goods, Food & Beverages, Non-profit Organization Management

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SutiDesk Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management

SutiDesk Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

SutiDesk FAQs

SutiDesk is a comprehensive Help Desk Software designed to streamline customer support and enhance service delivery for businesses of all sizes. This user-friendly platform enables organizations to manage customer inquiries, track support tickets, and monitor service performance from a single interface. With SutiDesk, support teams can categorize and prioritize tickets, ensuring timely resolutions and improved customer satisfaction. The software includes automated response features, allowing for quick replies to common queries, which frees up valuable time for support agents. Additionally, SutiDesk provides reporting and analytics tools, enabling organizations to assess support performance and identify areas for improvement. Its integration capabilities with various communication channels, such as email and chat, ensure that customers can reach support through their preferred method. By implementing SutiDesk, businesses can enhance their customer service efficiency and foster long-lasting customer relationships.

  • No, SutiDesk does not offer a free version.

  • Yes, SutiDesk offers a free trial.

  • No, Credit Card details are not required for the SutiDesk trial.

  • No, SutiDesk does not offer an API.

  • SutiDesk offers support with the following options:
    • Chat

  • SutiDesk offers training with the following options:
    • Live Online , Documentation

  • SutiDesk supports the following languages:
    • English

  • Following are the typical users of the SutiDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • SutiDesk supports the following deployment:
    • Cloud Hosted

  • SutiDesk supports the following devices and operating systems:
    • Web-Based