Does Softdial Contact Center offer a free version?

No, Softdial Contact Center does not offer a free version.

Does Softdial Contact Center offer a free trial?

Yes, Softdial Contact Center offers a free trial.

Are Credit Card details required for the Softdial Contact Center trial?

No, Credit Card details are not required for the Softdial Contact Center trial.

What are the pricing plans & packages of Softdial Contact Center?

Softdial Contact Center offers the following pricing plans and packages: Basic - $0.01 (Per Feature) .

Does Softdial Contact Center offer an API?

No, Softdial Contact Center does not offer an API.

What type of support options does Softdial Contact Center offer?

Softdial Contact Center offers support with the following options: 24x7 Support, Email, Phone, Knowledge Base

What type of training options does Softdial Contact Center offer?

Softdial Contact Center offers training with the following options: In-person, Live Online, Documentation

What different languages does Softdial Contact Center support?

Softdial Contact Center supports the following languages: English

Who uses Softdial Contact Center?

Typical users of Softdial Contact Center include: Self-Employed, Small-Business, Midsize-Business

What deployment options does Softdial Contact Center support?

Softdial Contact Center supports the following deployment options: Cloud Hosted, Deployment Type

What devices and operating systems does Softdial Contact Center support?

Softdial Contact Center supports the following devices and operating systems: Web-Based, Windows

Softdial Contact Center Reviews Oct 2025: Pricing & Features

Softdial Contact Center Overview

Softdial Contact Center is an innovative call center software designed to improve efficiency and enhance customer interactions. With its advanced routing capabilities, it ensures that calls are directed to the most suitable agents based on their skills and availability. The software features comprehensive reporting and analytics tools, allowing managers to monitor performance and identify areas for improvement. Softdial also offers integration with existing CRM systems, streamlining workflows and providing agents with essential customer information at their fingertips. Transform your call center operations and boost customer satisfaction with Softdial's solutions.

Contact Details

Sytel
1994
United Kingdom

Support

24x7 Support
Email
Phone
Knowledge Base

Training

In-person
Live Online
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Windows

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Information Technology & Services

Softdial Contact Center Features

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Contact Management Software

Search/Filter
Pipeline Management
Social Media Integration
Data Import/Export
Prospecting Tools
Task Management
Customer Database
Campaign Management
Lead Nurturing
Segmentation
Email Management
CRM
Sales Forecasting
Contact Management
Calendar Management
Document Storage
Drag & Drop
Collaboration Tools
Lead Management
Sales Pipeline Management
Lead Distribution
Email Marketing
Opportunity Management
Data Synchronization
Interaction Tracking
Lead Capture

Auto Dialer Software

Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring

Call Center Workforce Management Software

Employee Scheduling
Labor Forecasting
Performance Metrics
Productivity Analysis
Reporting/Analytics
Agent Interface
Call Recording
Compliance Management
Customer Experience Management
Queue Management
Employee Coaching Tools
Quality Management
Leave Tracking
Call Monitoring
For Call Centers
Intraday Management

Call Recording Software

Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer

Cloud Communication Platform Software

File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing

Customer Communications Management Software

Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

IVR Software

Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages

Predictive Dialer Software

Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance

Telemarketing Software

Call Monitoring
Multi-Channel Communication
Call Logging
Campaign Management
Caller ID
CRM
Callback Scheduling
Outbound Call Center
Predictive Dialer
IVR/Voice Recognition
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Recording
Call Center Management
Lead Distribution
Automatic Call Distribution

Telephony Software

Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution

Softdial Contact Center Pricing

Pricing Type

Per Feature

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Plans & Packages

Basic

$0.01 Per Feature

Softdial Contact Center FAQs

No, Softdial Contact Center does not offer a free version.

Yes, Softdial Contact Center offers a free trial.

No, Credit Card details are not required for the Softdial Contact Center trial.

Softdial Contact Center offers the following pricing plans & packages:

Basic

$0.01 Per Feature

No, Softdial Contact Center does not offer an API.

Softdial Contact Center offers support with the following options:
- 24x7 Support , Email , Phone , Knowledge Base

Softdial Contact Center offers training with the following options:
- In-person , Live Online , Documentation

Softdial Contact Center supports the following languages:
- English

Following are the typical users of the Softdial Contact Center:
- Self-Employed , Small-Business , Midsize-Business

Softdial Contact Center supports the following deployment:
- Cloud Hosted , On-Premise

Softdial Contact Center supports the following devices and operating systems:
- Web-Based , Windows

Softdial Contact Center Claim

Softdial Contact Center Overview