SherpaDesk Overview

SherpaDesk is an advanced help desk software designed to streamline customer support and enhance service delivery for organizations. This platform provides comprehensive tools for managing support tickets, tracking service requests, and facilitating communication between support teams and customers efficiently. With its user-friendly interface, agents can easily create, assign, and prioritize tickets while accessing customer information seamlessly. SherpaDesk supports integration with various applications, enabling organizations to centralize their support operations and improve efficiency. The software also includes reporting capabilities that provide insights into support performance and customer satisfaction metrics. By leveraging SherpaDesk, organizations can enhance their help desk operations, improve customer experiences, and drive business success.

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SherpaDesk Screenshot & Video

Contact Details

  • Vendor Name SherpaDesk
  • Founded 2012
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Education Management, Information Technology & Services, Media, Newspapers

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SherpaDesk Features

  • Arrow Icon Portfolio Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Gantt/Timeline View
  • Arrow Icon Activity Tracking
  • Arrow Icon Multiple Projects
  • Arrow Icon Proposal Generation
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Task Management
  • Arrow Icon Real Time Reporting
  • Arrow Icon Project Management
  • Arrow Icon Document Management
  • Arrow Icon Forecasting
  • Arrow Icon Approval Process Control
  • Arrow Icon Performance Metrics
  • Arrow Icon Resource Management
  • Arrow Icon Project Planning
  • Arrow Icon Billable Items Tracking
  • Arrow Icon Collaboration Tools
  • Arrow Icon Task Scheduling
  • Arrow Icon Email Management
  • Arrow Icon CRM
  • Arrow Icon Project Time Tracking
  • Arrow Icon Project Tracking
  • Arrow Icon Client Portal
  • Arrow Icon Timesheet Management
  • Arrow Icon Progress Tracking
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Calendar Management
  • Arrow Icon Accounting Integration
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Customizable Reports
  • Arrow Icon Activity Dashboard
  • Arrow Icon Commenting/Notes
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Data Import/Export
  • Arrow Icon Lead Scoring
  • Arrow Icon Document Management
  • Arrow Icon Email Templates
  • Arrow Icon Call Logging
  • Arrow Icon Search/Filter
  • Arrow Icon Project Tracking
  • Arrow Icon Approval Workflow
  • Arrow Icon Time Tracking by Project
  • Arrow Icon Reimbursement Management
  • Arrow Icon Mobile App
  • Arrow Icon Employee Management
  • Arrow Icon Time Tracking
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Payroll Management
  • Arrow Icon Invoice Management
  • Arrow Icon Vacation/Leave Tracking
  • Arrow Icon Timesheet Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Expense Tracking
  • Arrow Icon Time Tracking by Client
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

SherpaDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

Plans & Packages

Single Agent

$0 Per User

SherpaDesk FAQs

SherpaDesk is an advanced help desk software designed to streamline customer support and enhance service delivery for organizations. This platform provides comprehensive tools for managing support tickets, tracking service requests, and facilitating communication between support teams and customers efficiently. With its user-friendly interface, agents can easily create, assign, and prioritize tickets while accessing customer information seamlessly. SherpaDesk supports integration with various applications, enabling organizations to centralize their support operations and improve efficiency. The software also includes reporting capabilities that provide insights into support performance and customer satisfaction metrics. By leveraging SherpaDesk, organizations can enhance their help desk operations, improve customer experiences, and drive business success.

  • Yes, SherpaDesk offers a free version.

  • Yes, SherpaDesk offers a free trial.

  • No, Credit Card details are not required for the SherpaDesk trial.

  • SherpaDesk offers the following pricing plans & packages:

    Single Agent

    $0 Per User

  • No, SherpaDesk does not offer an API.

  • SherpaDesk offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • SherpaDesk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • SherpaDesk supports the following languages:
    • English

  • Following are the typical users of the SherpaDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • SherpaDesk supports the following deployment:
    • Cloud Hosted

  • SherpaDesk supports the following devices and operating systems:
    • Web-Based

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