Serviceware Knowledge Overview

Serviceware Knowledge is a powerful knowledge management software that helps organizations capture, organize, and share critical information effectively. This software enables teams to create a centralized knowledge base, facilitating easy access to information for employees and customers alike. With its intuitive search functionality and categorization features, Serviceware Knowledge ensures that users can find relevant information quickly. The software supports collaborative content creation, allowing teams to contribute their expertise and insights. By enhancing knowledge sharing and reducing information silos, Serviceware Knowledge improves productivity and decision-making within organizations. This software is ideal for companies looking to enhance their internal processes and customer support capabilities.

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Contact Details

  • Vendor Name Serviceware
  • Founded 1998
  • Location Germany

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Czech, Dutch, English, Finnish, French, German, Italian, Polish, Romanian, Russian, Spanish, Swedish


Industries

Advertising & Marketing, Consumer Services, Education Management, Logistics & Supply Chain, Outsourcing/Offshoring

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Serviceware Knowledge Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

Serviceware Knowledge Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$14.9 Per Feature

Serviceware Knowledge FAQs

Serviceware Knowledge is a powerful knowledge management software that helps organizations capture, organize, and share critical information effectively. This software enables teams to create a centralized knowledge base, facilitating easy access to information for employees and customers alike. With its intuitive search functionality and categorization features, Serviceware Knowledge ensures that users can find relevant information quickly. The software supports collaborative content creation, allowing teams to contribute their expertise and insights. By enhancing knowledge sharing and reducing information silos, Serviceware Knowledge improves productivity and decision-making within organizations. This software is ideal for companies looking to enhance their internal processes and customer support capabilities.

  • No, Serviceware Knowledge does not offer a free version.

  • Yes, Serviceware Knowledge offers a free trial.

  • No, Credit Card details are not required for the Serviceware Knowledge trial.

  • Serviceware Knowledge offers the following pricing plans & packages:

    Basic

    $14.9 Per Feature

  • Serviceware Knowledge supports the following payment frequencies:

    • Monthly Subscription

  • No, Serviceware Knowledge does not offer an API.

  • Serviceware Knowledge offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • Serviceware Knowledge offers training with the following options:
    • Documentation , Videos

  • Serviceware Knowledge supports the following languages:
    • Czech , German , English , Finnish , French , Italian , Dutch , Polish , Romanian , Russian , Spanish , Swedish

  • Following are the typical users of the Serviceware Knowledge:
    • Self-Employed , Small-Business , Midsize-Business

  • Serviceware Knowledge supports the following deployment:
    • Cloud Hosted , On-Premise

  • Serviceware Knowledge supports the following devices and operating systems:
    • Web-Based , iPhone , Windows , Linux

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