Does Senju/SM offer a free version?

No, Senju/SM does not offer a free version.

Does Senju/SM offer a free trial?

Yes, Senju/SM offers a free trial.

Are Credit Card details required for the Senju/SM trial?

No, Credit Card details are not required for the Senju/SM trial.

What are the pricing plans & packages of Senju/SM?

Senju/SM offers the following pricing plans and packages: - $0 .

Does Senju/SM offer an API?

No, Senju/SM does not offer an API.

What type of support options does Senju/SM offer?

Senju/SM offers support with the following options: Email, Phone

What type of training options does Senju/SM offer?

Senju/SM offers training with the following options: Webinar, Documentation

What different languages does Senju/SM support?

Senju/SM supports the following languages: English

Typical users of Senju/SM include: Self-Employed, Small-Business, Midsize-Business

What deployment options does Senju/SM support?

Senju/SM supports the following deployment options: Cloud Hosted, Deployment Type

What devices and operating systems does Senju/SM support?

Senju/SM supports the following devices and operating systems: Web-Based, Windows

Senju/SM Reviews Oct 2025: Pricing & Features

Senju/SM Overview

Senju/SM is a robust service desk software designed to streamline IT service management and enhance customer support for organizations. This platform provides comprehensive tools for incident management, service request handling, and problem resolution, ensuring that IT teams can respond to user needs efficiently. With features such as automated ticketing, real-time tracking, and customizable workflows, Senju/SM empowers users to manage support requests effectively and improve response times. The software supports integration with various IT management tools and communication platforms, facilitating seamless data flow and collaboration. Users can easily generate reports to monitor service desk performance and identify areas for improvement. By optimizing service desk processes, Senju/SM helps organizations enhance user satisfaction, improve service delivery, and drive overall operational success.

Contact Details

Nomura Research Institute
Japan

Support

Email
Phone

Training

Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Windows

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Services, Information Technology & Services

Senju/SM Features

Knowledge Management Software

Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

IT Management Software

Change Management
SLA Management
Activity Tracking
Knowledge Management
Dashboard
Audit Management
Self Service Portal
Patch Management
Capacity Management
Configuration Management
License Management
Alerts/Notifications
Inventory Management
Compliance Management
Remote Access/Control
Server Monitoring
Event Logs
Task Management
Incident Management
SSL Security
Audit Trail
Access Controls/Permissions
Ticket Management
Maintenance Scheduling
Chat/Messaging
Issue Auditing
IT Asset Tracking
IT Risk Management
Network Security

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

IT Asset Management Software

Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications

IT Service Software

Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management

Service Desk Software

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Senju/SM Pricing

Pricing Type

Contact Vendor

Preferred Currency

JPY (¥)

Free Trial

Free Version

Payment Frequency

Senju/SM FAQs

No, Senju/SM does not offer a free version.

Yes, Senju/SM offers a free trial.

No, Credit Card details are not required for the Senju/SM trial.

No, Senju/SM does not offer an API.

Senju/SM offers support with the following options:
- Email , Phone

Senju/SM offers training with the following options:
- Webinar , Documentation

Senju/SM supports the following languages:
- English

Following are the typical users of the Senju/SM:
- Self-Employed , Small-Business , Midsize-Business

Senju/SM supports the following deployment:
- Cloud Hosted , On-Premise

Senju/SM supports the following devices and operating systems:
- Web-Based , Windows

Senju/SM Claim

Senju/SM Overview