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Saladil Overview

Saladil is a robust help desk software designed to enhance customer support by providing a centralized platform for managing inquiries, tracking tickets, and resolving issues efficiently. With its user-friendly interface, Saladil enables support teams to organize and prioritize requests, ensuring timely responses and improved customer satisfaction. The platform supports multiple communication channels, including email, chat, and social media, allowing customers to reach out in their preferred way. Saladil also includes knowledge base creation tools, helping teams build self-service resources to reduce repetitive inquiries. Its reporting and analytics tools provide insights into response times, ticket resolution rates, and customer feedback, allowing teams to optimize support operations. For businesses looking to improve customer service and streamline support workflows, Saladil offers a comprehensive solution that enhances the overall customer experience.

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Contact Details

  • Vendor Name Saladil
  • Founded
  • Location Italy

Support

  • Email Email

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Mechanical or Industrial Engineering

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Saladil Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management

Saladil Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$8.25 Per Month

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Saladil FAQs

Saladil is a robust help desk software designed to enhance customer support by providing a centralized platform for managing inquiries, tracking tickets, and resolving issues efficiently. With its user-friendly interface, Saladil enables support teams to organize and prioritize requests, ensuring timely responses and improved customer satisfaction. The platform supports multiple communication channels, including email, chat, and social media, allowing customers to reach out in their preferred way. Saladil also includes knowledge base creation tools, helping teams build self-service resources to reduce repetitive inquiries. Its reporting and analytics tools provide insights into response times, ticket resolution rates, and customer feedback, allowing teams to optimize support operations. For businesses looking to improve customer service and streamline support workflows, Saladil offers a comprehensive solution that enhances the overall customer experience.

  • No, Saladil does not offer a free version.

  • Yes, Saladil offers a free trial.

  • No, Credit Card details are not required for the Saladil trial.

  • Saladil offers the following pricing plans & packages:

    Basic

    $8.25 Per Month

  • Saladil supports the following payment frequencies:

    • Monthly Subscription

  • No, Saladil does not offer an API.

  • Saladil offers support with the following options:
    • Email

  • Saladil offers training with the following options:
    • Documentation

  • Saladil supports the following languages:
    • English

  • Following are the typical users of the Saladil:
    • Self-Employed , Small-Business , Midsize-Business

  • Saladil supports the following deployment:
    • Cloud Hosted , On-Premise

  • Saladil supports the following devices and operating systems:
    • Web-Based , Linux