Does Richdesk offer a free version?

No, Richdesk does not offer a free version.

Does Richdesk offer a free trial?

Yes, Richdesk offers a free trial.

Are Credit Card details required for the Richdesk trial?

No, Credit Card details are not required for the Richdesk trial.

What are the pricing plans & packages of Richdesk?

Richdesk offers the following pricing plans and packages: - $0 .

Does Richdesk offer an API?

No, Richdesk does not offer an API.

What type of support options does Richdesk offer?

Richdesk offers support with the following options: Chat

What type of training options does Richdesk offer?

Richdesk offers training with the following options: In-person, Live Online

What different languages does Richdesk support?

Richdesk supports the following languages: English

Typical users of Richdesk include: Self-Employed, Small-Business, Midsize-Business

What deployment options does Richdesk support?

Richdesk supports the following deployment options: Cloud Hosted, Deployment Type

What devices and operating systems does Richdesk support?

Richdesk supports the following devices and operating systems: Web-Based, Windows, Linux

Richdesk Reviews Oct 2025: Pricing & Features

Richdesk Overview

Richdesk is a feature-rich help desk software designed to streamline customer support and enhance service efficiency. It offers a comprehensive platform for ticket management, live chat, knowledge base creation, and multi-channel support, ensuring that customer inquiries are handled promptly and effectively. Richdesk’s intuitive interface allows support teams to prioritize and assign tickets, track resolution times, and collaborate seamlessly to resolve issues. Advanced features such as automation rules, SLA management, and detailed reporting help improve response times and service quality. The software also integrates with popular CRM and communication tools, providing a unified view of customer interactions. With its robust functionality and user-friendly design, Richdesk empowers businesses to deliver exceptional customer support, increase satisfaction, and foster long-term loyalty.

Richmond Systems
1984
United Kingdom

Support

Chat

Training

In-person
Live Online

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Windows
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Computer Hardware, Telecommunications

Richdesk Features

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

IT Asset Management Software

Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

IT Ticketing Systems Software

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management

Richdesk Pricing

Pricing Type

Contact Vendor

Preferred Currency

GBP (£)

Free Trial

Available

Free Version

Payment Frequency

Richdesk FAQs

No, Richdesk does not offer a free version.

Yes, Richdesk offers a free trial.

No, Credit Card details are not required for the Richdesk trial.

No, Richdesk does not offer an API.

Richdesk offers support with the following options:
- Chat

Richdesk offers training with the following options:
- In-person , Live Online

Richdesk supports the following languages:
- English

Following are the typical users of the Richdesk:
- Self-Employed , Small-Business , Midsize-Business

Richdesk supports the following deployment:
- Cloud Hosted , On-Premise

Richdesk supports the following devices and operating systems:
- Web-Based , Windows , Linux

Richdesk Claim

Richdesk Overview