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Best Customer Experience Management Software

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QuestionPro CX Overview

QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, highlighting key trends and areas for improvement. It also allows businesses to track customer satisfaction over time using metrics like Net Promoter Score (NPS). QuestionPro CX offers the ability to customize surveys to align with a company's branding. Additionally, it supports integration with CRM systems, enhancing data management. The platform is designed to be user-friendly, making it accessible for businesses of all sizes interested in gaining deeper insights into their customer interactions.

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QuestionPro CX Screenshot & Video

Contact Details

  • Vendor Name Question Pro
  • Founded 2002
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Chinese, Danish, Dutch, English, French, Hebrew, Japanese, Portuguese

Industries

Automotive, Education Management, Events Services, Financial Services, Gaming, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Leisure & Travel, Sports

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QuestionPro CX Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey

QuestionPro CX Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 7 Days

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

ADVANCED

$99 Per Month

QuestionPro CX FAQs

QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, highlighting key trends and areas for improvement. It also allows businesses to track customer satisfaction over time using metrics like Net Promoter Score (NPS). QuestionPro CX offers the ability to customize surveys to align with a company's branding. Additionally, it supports integration with CRM systems, enhancing data management. The platform is designed to be user-friendly, making it accessible for businesses of all sizes interested in gaining deeper insights into their customer interactions.

  • Yes, QuestionPro CX offers a free version.

  • Yes, QuestionPro CX offers a free trial.

  • No, Credit Card details are not required for the QuestionPro CX trial.

  • QuestionPro CX offers the following pricing plans & packages:

    ADVANCED

    $99 Per Month

  • QuestionPro CX supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, QuestionPro CX offers an API.

  • QuestionPro CX offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • QuestionPro CX offers training with the following options:
    • Webinar , Documentation

  • QuestionPro CX supports the following languages:
    • Arabic , Chinese , Danish , Dutch , English , French , Hebrew , Japanese , Portuguese

  • Following are the typical users of the QuestionPro CX:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • QuestionPro CX supports the following deployment:
    • Cloud Hosted

  • QuestionPro CX supports the following devices and operating systems:
    • Web-Based , iPhone , Android