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Qfiniti Overview

Qfiniti is an advanced call center software designed to enhance the efficiency and effectiveness of customer service operations. This platform provides tools for managing inbound and outbound calls, tracking performance metrics, and improving agent productivity, ensuring that organizations can deliver exceptional customer support. Qfiniti features an intuitive dashboard that allows managers to monitor call activities in real time, enabling quick decisionmaking and operational adjustments. The software includes comprehensive reporting capabilities, providing insights into call volumes, customer satisfaction, and agent performance. With its workforce management tools, Qfiniti helps organizations optimize staffing levels and enhance scheduling accuracy. By adopting Qfiniti, businesses can improve their call center operations, enhance customer satisfaction, and drive overall performance.

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Contact Details

  • Vendor Name OpenText
  • Founded 2004
  • Location Canada

Support

  • Email Email
  • Phone Phone

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Hardware

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Qfiniti Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Compliance Tracking
  • Arrow Icon Attendance Management
  • Arrow Icon Sick Leave Tracking
  • Arrow Icon Recruitment Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real Time Notifications
  • Arrow Icon Employee Management
  • Arrow Icon Time & Attendance
  • Arrow Icon Employee Scheduling
  • Arrow Icon Reminders
  • Arrow Icon Clock In/Out
  • Arrow Icon Approval Process Control
  • Arrow Icon Timesheet Management
  • Arrow Icon Employee Database
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Management
  • Arrow Icon Shift Swapping
  • Arrow Icon Time Off Management
  • Arrow Icon Payroll Management
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Self Service Portal
  • Arrow Icon Activity Tracking
  • Arrow Icon Vacation/Leave Tracking
  • Arrow Icon Skills Tracking
  • Arrow Icon Time Off Requests
  • Arrow Icon Document Storage
  • Arrow Icon Labor Forecasting
  • Arrow Icon Automated Scheduling
  • Arrow Icon Employee Onboarding
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Employee Scheduling
  • Arrow Icon Labor Forecasting
  • Arrow Icon Performance Metrics
  • Arrow Icon Productivity Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Agent Interface
  • Arrow Icon Call Recording
  • Arrow Icon Compliance Management
  • Arrow Icon Customer Experience Management
  • Arrow Icon Queue Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Quality Management
  • Arrow Icon Leave Tracking
  • Arrow Icon Call Monitoring
  • Arrow Icon For Call Centers
  • Arrow Icon Intraday Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis

Qfiniti Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • CAD ($) CAD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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Qfiniti FAQs

Qfiniti is an advanced call center software designed to enhance the efficiency and effectiveness of customer service operations. This platform provides tools for managing inbound and outbound calls, tracking performance metrics, and improving agent productivity, ensuring that organizations can deliver exceptional customer support. Qfiniti features an intuitive dashboard that allows managers to monitor call activities in real time, enabling quick decisionmaking and operational adjustments. The software includes comprehensive reporting capabilities, providing insights into call volumes, customer satisfaction, and agent performance. With its workforce management tools, Qfiniti helps organizations optimize staffing levels and enhance scheduling accuracy. By adopting Qfiniti, businesses can improve their call center operations, enhance customer satisfaction, and drive overall performance.

  • No, Qfiniti does not offer a free version.

  • Yes, Qfiniti offers a free trial.

  • No, Credit Card details are not required for the Qfiniti trial.

  • No, Qfiniti does not offer an API.

  • Qfiniti offers support with the following options:
    • Email , Phone

  • Qfiniti supports the following languages:
    • English

  • Following are the typical users of the Qfiniti:
    • Self-Employed , Small-Business , Midsize-Business

  • Qfiniti supports the following deployment:
    • Cloud Hosted

  • Qfiniti supports the following devices and operating systems:
    • Web-Based