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OneDesk Claim

Powerful helpdesk, project management, & PSA software in a single app.

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OneDesk Overview

OneDesk is a versatile and comprehensive software that combines project management and helpdesk support into one unified platform. This integration is its key feature, allowing businesses to seamlessly manage customer support tickets and track project progress simultaneously. OneDesk's multifaceted approach ensures that customer feedback directly informs product development. It offers robust ticketing and task management systems equipped with automation features to streamline workflows and enhance efficiency. The software also includes a customer-facing portal where clients can submit tickets and track their status, fostering transparency and engagement. Additionally, OneDesk's analytics and reporting tools provide valuable insights into team performance and customer satisfaction. User-friendly and adaptable, OneDesk is ideal for businesses seeking to synchronize their project management and customer support efforts efficiently.

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OneDesk Screenshot & Video

Contact Details

  • Vendor Name OneDesk
  • Founded 2009
  • Location Canada
  • Employees 11-50

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Chinese, Danish, Dutch, English, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish

Industries

Advertising & Marketing, Hospital & Health Care, Non-profit Organization Management

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OneDesk Features

  • Arrow Icon Portfolio Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Gantt/Timeline View
  • Arrow Icon Activity Tracking
  • Arrow Icon Multiple Projects
  • Arrow Icon Proposal Generation
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Task Management
  • Arrow Icon Real Time Reporting
  • Arrow Icon Project Management
  • Arrow Icon Document Management
  • Arrow Icon Forecasting
  • Arrow Icon Approval Process Control
  • Arrow Icon Performance Metrics
  • Arrow Icon Resource Management
  • Arrow Icon Project Planning
  • Arrow Icon Billable Items Tracking
  • Arrow Icon Collaboration Tools
  • Arrow Icon Task Scheduling
  • Arrow Icon Email Management
  • Arrow Icon CRM
  • Arrow Icon Project Time Tracking
  • Arrow Icon Project Tracking
  • Arrow Icon Client Portal
  • Arrow Icon Timesheet Management
  • Arrow Icon Progress Tracking
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Calendar Management
  • Arrow Icon Accounting Integration
  • Arrow Icon Milestone Tracking
  • Arrow Icon Testing/QA Management
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Projections
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Calendar Management
  • Arrow Icon Project Planning
  • Arrow Icon Project Scheduling
  • Arrow Icon Issue Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Gantt/Timeline View
  • Arrow Icon Client Portal
  • Arrow Icon Kanban Board
  • Arrow Icon Collaboration Tools
  • Arrow Icon File Sharing
  • Arrow Icon Prioritization
  • Arrow Icon Risk Management
  • Arrow Icon Traditional Methodologies
  • Arrow Icon Task Management
  • Arrow Icon Status Tracking
  • Arrow Icon Resource Management
  • Arrow Icon Budget Management
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Commenting/Notes
  • Arrow Icon Document Management
  • Arrow Icon Portfolio Management
  • Arrow Icon Agile Methodologies
  • Arrow Icon Activity Dashboard
  • Arrow Icon Idea Management
  • Arrow Icon Project Tracking
  • Arrow Icon Multiple Projects
  • Arrow Icon Real Time Updates
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Milestone Tracking
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Portfolio Management
  • Arrow Icon Change Management
  • Arrow Icon Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Resource Management
  • Arrow Icon Risk Management
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Requirements Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Prioritization
  • Arrow Icon Task Scheduling
  • Arrow Icon Planning Tools
  • Arrow Icon Project Planning
  • Arrow Icon Projections
  • Arrow Icon Progress Tracking
  • Arrow Icon Project Tracking
  • Arrow Icon Commenting/Notes
  • Arrow Icon Task Management
  • Arrow Icon Document Management
  • Arrow Icon Project Time Tracking
  • Arrow Icon Deadline Management
  • Arrow Icon Timesheet Management
  • Arrow Icon Calendar Management
  • Arrow Icon Gantt/Timeline View
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Assignment Management
  • Arrow Icon Kanban Board
  • Arrow Icon Agile Methodologies
  • Arrow Icon Timeline Management
  • Arrow Icon Workflow Management
  • Arrow Icon Milestone Tracking
  • Arrow Icon Visualization
  • Arrow Icon Task Management
  • Arrow Icon Idea Management
  • Arrow Icon Task Scheduling
  • Arrow Icon Resource Management
  • Arrow Icon Drag & Drop
  • Arrow Icon Guest Access
  • Arrow Icon Project Planning
  • Arrow Icon Deadline Management
  • Arrow Icon Feedback Management
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management

OneDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Standard

$11.99 Per Month

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OneDesk FAQs

OneDesk is a versatile and comprehensive software that combines project management and helpdesk support into one unified platform. This integration is its key feature, allowing businesses to seamlessly manage customer support tickets and track project progress simultaneously. OneDesk's multifaceted approach ensures that customer feedback directly informs product development. It offers robust ticketing and task management systems equipped with automation features to streamline workflows and enhance efficiency. The software also includes a customer-facing portal where clients can submit tickets and track their status, fostering transparency and engagement. Additionally, OneDesk's analytics and reporting tools provide valuable insights into team performance and customer satisfaction. User-friendly and adaptable, OneDesk is ideal for businesses seeking to synchronize their project management and customer support efforts efficiently.

  • No, OneDesk does not offer a free version.

  • Yes, OneDesk offers a free trial.

  • No, Credit Card details are not required for the OneDesk trial.

  • OneDesk offers the following pricing plans & packages:

    Standard

    $11.99 Per Month

  • OneDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, OneDesk offers an API.

  • OneDesk offers support with the following options:
    • Email , Chat , Knowledge Base

  • OneDesk offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • OneDesk supports the following languages:
    • Chinese , Danish , Dutch , English , French , Greek , Italian , Norwegian , Portuguese , Russian , Spanish , Swedish

  • Following are the typical users of the OneDesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • OneDesk supports the following deployment:
    • Cloud Hosted

  • OneDesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Mac

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