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OMBEA Insights Overview

OMBEA Insights is a customer satisfaction software that helps businesses capture valuable feedback through real-time surveys and interactive touchpoints. This platform enables organizations to gauge customer satisfaction, measure performance, and identify areas for improvement. OMBEA Insights integrates easily into a variety of channels, including websites, mobile apps, and physical locations, providing a seamless way to collect feedback across different touchpoints. The software uses advanced analytics to analyze the collected data, providing businesses with actionable insights on customer preferences, pain points, and overall experience. With OMBEA Insights, companies can track customer satisfaction metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) in real-time, allowing them to quickly respond to feedback and enhance their customer service. The platform’s customizable reporting tools help businesses identify trends, set benchmarks, and refine strategies to improve customer engagement, loyalty, and retention.

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Contact Details

  • Vendor Name OMBEA
  • Founded 2011
  • Location Sweden

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Non-profit Organization Management, Retail

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OMBEA Insights Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Competency Management
  • Arrow Icon Job Application Management
  • Arrow Icon Talent Acquisition
  • Arrow Icon Training Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Compensation Management
  • Arrow Icon Assessment Management
  • Arrow Icon Interview Scheduling
  • Arrow Icon Recruitment Management
  • Arrow Icon Applicant Tracking
  • Arrow Icon HR Management
  • Arrow Icon Employee Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Performance Management
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Compliance Management
  • Arrow Icon Employee Profiles
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Email Management
  • Arrow Icon Background Screening
  • Arrow Icon Succession Planning
  • Arrow Icon Onboarding
  • Arrow Icon 360 Degree Feedback
  • Arrow Icon Resume Parsing
  • Arrow Icon Skills Assessment
  • Arrow Icon Career Development
  • Arrow Icon Performance Management
  • Arrow Icon Employee Recognition
  • Arrow Icon Real Time Data
  • Arrow Icon Progress Tracking
  • Arrow Icon Goal Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Engagement Tracking
  • Arrow Icon Employee Onboarding
  • Arrow Icon Chat/Messaging
  • Arrow Icon Pulse Surveys
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Gamification
  • Arrow Icon Training Management
  • Arrow Icon Benchmarking
  • Arrow Icon Feedback Management
  • Arrow Icon 360 Degree Feedback
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Employee Reward Programs
  • Arrow Icon Question Library
  • Arrow Icon Employee Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Employee Database
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Employee Portal
  • Arrow Icon Progress Tracking
  • Arrow Icon Anonymous Feedback
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Employee Database
  • Arrow Icon Skills Assessment
  • Arrow Icon Appraisal History
  • Arrow Icon Rater Selection
  • Arrow Icon Self Service Portal
  • Arrow Icon Feedback Management
  • Arrow Icon Email Reminders
  • Arrow Icon Ratings/Reviews
  • Arrow Icon Performance Review Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Employee Profiles
  • Arrow Icon Self Assessment
  • Arrow Icon Employee Portal
  • Arrow Icon Customizable Questions
  • Arrow Icon Pulse Surveys
  • Arrow Icon Question Library
  • Arrow Icon Performance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Assessment Management
  • Arrow Icon Benchmarking
  • Arrow Icon Continuous Feedback
  • Arrow Icon Individual Development Plans
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure

OMBEA Insights Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$35 Per User

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OMBEA Insights FAQs

OMBEA Insights is a customer satisfaction software that helps businesses capture valuable feedback through real-time surveys and interactive touchpoints. This platform enables organizations to gauge customer satisfaction, measure performance, and identify areas for improvement. OMBEA Insights integrates easily into a variety of channels, including websites, mobile apps, and physical locations, providing a seamless way to collect feedback across different touchpoints. The software uses advanced analytics to analyze the collected data, providing businesses with actionable insights on customer preferences, pain points, and overall experience. With OMBEA Insights, companies can track customer satisfaction metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) in real-time, allowing them to quickly respond to feedback and enhance their customer service. The platform’s customizable reporting tools help businesses identify trends, set benchmarks, and refine strategies to improve customer engagement, loyalty, and retention.

  • No, OMBEA Insights does not offer a free version.

  • Yes, OMBEA Insights offers a free trial.

  • No, Credit Card details are not required for the OMBEA Insights trial.

  • OMBEA Insights offers the following pricing plans & packages:

    Basic

    $35 Per User

  • OMBEA Insights supports the following payment frequencies:

    • Monthly Subscription

  • No, OMBEA Insights does not offer an API.

  • OMBEA Insights offers support with the following options:
    • Chat

  • OMBEA Insights offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • OMBEA Insights supports the following languages:
    • English

  • Following are the typical users of the OMBEA Insights:
    • Self-Employed , Small-Business , Midsize-Business

  • OMBEA Insights supports the following deployment:
    • Cloud Hosted

  • OMBEA Insights supports the following devices and operating systems:
    • Web-Based