Nalikah Overview

Nalikah is an innovative Complaint Management Software designed to streamline the handling of customer complaints and feedback for businesses. This platform provides a user-friendly interface that allows organizations to track, manage, and resolve complaints efficiently. With features such as automated ticketing, escalation workflows, and customizable response templates, Nalikah ensures timely and effective communication with customers. The software also includes robust reporting and analytics capabilities, enabling organizations to identify trends in customer feedback and areas for improvement. Additionally, Nalikah fosters collaboration among team members by allowing them to share insights and solutions in real time. By improving complaint resolution processes and enhancing customer satisfaction, Nalikah empowers organizations to build stronger relationships with their customers.

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Nalikah Screenshot & Video

Contact Details

  • Vendor Name Bashen
  • Founded
  • Location United States

Support

  • Email Email
  • Phone Phone

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Civic & Social Organization, Government Administration, Political Organization

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Nalikah Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management

Nalikah Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Nalikah FAQs

Nalikah is an innovative Complaint Management Software designed to streamline the handling of customer complaints and feedback for businesses. This platform provides a user-friendly interface that allows organizations to track, manage, and resolve complaints efficiently. With features such as automated ticketing, escalation workflows, and customizable response templates, Nalikah ensures timely and effective communication with customers. The software also includes robust reporting and analytics capabilities, enabling organizations to identify trends in customer feedback and areas for improvement. Additionally, Nalikah fosters collaboration among team members by allowing them to share insights and solutions in real time. By improving complaint resolution processes and enhancing customer satisfaction, Nalikah empowers organizations to build stronger relationships with their customers.

  • No, Nalikah does not offer a free version.

  • Yes, Nalikah offers a free trial.

  • No, Credit Card details are not required for the Nalikah trial.

  • No, Nalikah does not offer an API.

  • Nalikah offers support with the following options:
    • Email , Phone

  • Nalikah offers training with the following options:
    • In-person , Live Online , Documentation

  • Nalikah supports the following languages:
    • English

  • Following are the typical users of the Nalikah:
    • Self-Employed , Small-Business , Midsize-Business

  • Nalikah supports the following deployment:
    • Cloud Hosted

  • Nalikah supports the following devices and operating systems:
    • Web-Based