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Medallia Experience Cloud Overview

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Medallia enhances decision-making by providing real-time insights and trends, allowing organizations to respond proactively to customer needs. The software supports integration with existing CRM systems, ensuring a holistic view of customer interactions. By implementing Medallia Experience Cloud, businesses can improve their customer experience strategies, enhance engagement, and drive loyalty.

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Contact Details

  • Vendor Name Medallia
  • Founded 2001
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Latvian, Lithuanian, Malay, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh, Tagalog, Chinese (Traditional)

Industries

Broadcast Media, Hospitality, Human Resources, Outsourcing/Offshoring, Telecommunications

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Medallia Experience Cloud Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Performance Management
  • Arrow Icon Employee Recognition
  • Arrow Icon Real Time Data
  • Arrow Icon Progress Tracking
  • Arrow Icon Goal Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Engagement Tracking
  • Arrow Icon Employee Onboarding
  • Arrow Icon Chat/Messaging
  • Arrow Icon Pulse Surveys
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Gamification
  • Arrow Icon Training Management
  • Arrow Icon Benchmarking
  • Arrow Icon Feedback Management
  • Arrow Icon 360 Degree Feedback
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Employee Reward Programs
  • Arrow Icon Question Library
  • Arrow Icon Employee Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Employee Database
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Employee Portal
  • Arrow Icon Artificial Intelligence
  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Referral Tracking
  • Arrow Icon Member Portal
  • Arrow Icon Social Promotion
  • Arrow Icon Gift Card Management
  • Arrow Icon Loyalty Program
  • Arrow Icon Customer Activity Tracking
  • Arrow Icon Customer Surveys
  • Arrow Icon Loyalty Cards
  • Arrow Icon Rewards Management
  • Arrow Icon CRM
  • Arrow Icon Engagement Tracking
  • Arrow Icon Membership Management
  • Arrow Icon Promotions Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Campaign Management
  • Arrow Icon Multi-Channel Marketing
  • Arrow Icon Gamification
  • Arrow Icon eCommerce Management
  • Arrow Icon User Onboarding
  • Arrow Icon In-App Training
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Audience Targeting
  • Arrow Icon Content Creation
  • Arrow Icon Data Quality Control
  • Arrow Icon Self Service Tools
  • Arrow Icon Contextual Guidance
  • Arrow Icon Launch Management
  • Arrow Icon Multi-Language
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management
  • Arrow Icon Artificial Intelligence

Medallia Experience Cloud Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Medallia Experience Cloud Alternatives

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Medallia Experience Cloud FAQs

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Medallia enhances decision-making by providing real-time insights and trends, allowing organizations to respond proactively to customer needs. The software supports integration with existing CRM systems, ensuring a holistic view of customer interactions. By implementing Medallia Experience Cloud, businesses can improve their customer experience strategies, enhance engagement, and drive loyalty.

  • No, Medallia Experience Cloud does not offer a free version.

  • Yes, Medallia Experience Cloud offers a free trial.

  • No, Credit Card details are not required for the Medallia Experience Cloud trial.

  • No, Medallia Experience Cloud does not offer an API.

  • Medallia Experience Cloud offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base , FAQs/Forum

  • Medallia Experience Cloud offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Medallia Experience Cloud supports the following languages:
    • Arabic , Bulgarian , Catalan , Czech , Welsh , Danish , German , Greek , English , Estonian , Finnish , French , Hebrew , Hindi , Croatian , Hungarian , Indonesian , Icelandic , Italian , Japanese , Latvian , Lithuanian , Malay , Dutch , Norwegian , Polish , Portuguese , Romanian , Russian , Slovak , Slovenian , Spanish , Serbian , Swedish , Tagalog , Thai , Turkish , Ukrainian , Urdu , Vietnamese , Chinese (Traditional) , Maltese

  • Following are the typical users of the Medallia Experience Cloud:
    • Self-Employed , Small-Business , Midsize-Business

  • Medallia Experience Cloud supports the following deployment:
    • Cloud Hosted

  • Medallia Experience Cloud supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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