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Medallia Digital Experience Analytics Overview

Medallia Digital Experience Analytics is a business intelligence software designed to provide in-depth insights into customer interactions on digital platforms. By capturing and analyzing data from websites, apps, and other digital channels, Medallia helps businesses understand user behavior, identify pain points, and enhance customer experience. This software offers features such as session replay, heatmaps, and funnel analysis, enabling users to visualize and assess engagement patterns effectively. With Medallia, companies can make data-driven decisions to improve user experience and optimize conversion rates. This tool is ideal for eCommerce, banking, and travel industries where understanding digital engagement is crucial. Medallia’s powerful analytics and easy-to-navigate interface make it an excellent solution for businesses looking to enhance their digital presence and drive customer satisfaction through informed, targeted improvements.

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Medallia Digital Experience Analytics Screenshot & Video

Contact Details

  • Vendor Name Medallia
  • Founded 2001
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Financial Services, Retail, Telecommunications

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Medallia Digital Experience Analytics Features

  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Strategic Planning
  • Arrow Icon Dashboard
  • Arrow Icon Real Time Analytics
  • Arrow Icon Multiple Data Sources
  • Arrow Icon Data Transformation
  • Arrow Icon Scorecards
  • Arrow Icon Metadata Management
  • Arrow Icon Customizable Reports
  • Arrow Icon Trend Analysis
  • Arrow Icon Data Import/Export
  • Arrow Icon Collaboration Tools
  • Arrow Icon Key Performance Indicators
  • Arrow Icon Data Extraction
  • Arrow Icon Data Visualization
  • Arrow Icon Forecasting
  • Arrow Icon Data Connectors
  • Arrow Icon Data Synchronization
  • Arrow Icon Self Service Data Preparation
  • Arrow Icon Visual Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Data Mapping
  • Arrow Icon Predictive Analytics
  • Arrow Icon Dashboard Creation
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Website Analytics
  • Arrow Icon Dashboard
  • Arrow Icon Engagement Tracking
  • Arrow Icon Campaign Tracking
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon ROI Tracking
  • Arrow Icon Data Visualization
  • Arrow Icon Social Media Integration
  • Arrow Icon Behavior Tracking
  • Arrow Icon AB Testing
  • Arrow Icon Multi-Channel Attribution
  • Arrow Icon Keyword Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Reports
  • Arrow Icon Campaign Analytics
  • Arrow Icon Conversion Tracking
  • Arrow Icon Customer Segmentation
  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon Tag Management
  • Arrow Icon Data Source Connectors
  • Arrow Icon SEO Management
  • Arrow Icon Cohort Analysis
  • Arrow Icon KPI Monitoring
  • Arrow Icon Scorecards
  • Arrow Icon Data Connectors
  • Arrow Icon KPI Monitoring
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Public Dashboards
  • Arrow Icon Data Visualization
  • Arrow Icon Private Dashboards
  • Arrow Icon Customizable Reports
  • Arrow Icon Forecasting
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Performance Metrics
  • Arrow Icon Collaboration Tools
  • Arrow Icon Widgets
  • Arrow Icon Dashboard Creation
  • Arrow Icon Data Synchronization
  • Arrow Icon Single Page View
  • Arrow Icon Trend Analysis
  • Arrow Icon Functions/Calculations
  • Arrow Icon Multiple Data Sources
  • Arrow Icon Predictive Analytics
  • Arrow Icon Data Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Data Visualization
  • Arrow Icon Customizable Reports
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Discovery
  • Arrow Icon Search/Filter
  • Arrow Icon Multiple Data Sources
  • Arrow Icon Activity Dashboard
  • Arrow Icon Visual Analytics
  • Arrow Icon Collaboration Tools
  • Arrow Icon Data Connectors
  • Arrow Icon Data Mapping
  • Arrow Icon Trend Analysis
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Dashboard Creation
  • Arrow Icon Drag & Drop
  • Arrow Icon Real Time Reporting
  • Arrow Icon Historical Reporting
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Recommendations
  • Arrow Icon Abandoned Cart Saver
  • Arrow Icon Account Based Marketing
  • Arrow Icon Content Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Campaign Segmentation
  • Arrow Icon Customer Segmentation
  • Arrow Icon Engagement Tracking
  • Arrow Icon Behavioral Targeting
  • Arrow Icon Customizable Branding
  • Arrow Icon Experience Management
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavior Tracking
  • Arrow Icon A/B Testing
  • Arrow Icon Real-Time Analytics
  • Arrow Icon Website Personalization
  • Arrow Icon Contextual Targeting
  • Arrow Icon Drag & Drop
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Website Analytics
  • Arrow Icon Email Marketing
  • Arrow Icon Regression Analysis
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Statistical Process Control
  • Arrow Icon Visual Analytics
  • Arrow Icon Forecasting
  • Arrow Icon Data Visualization
  • Arrow Icon Multivariate Analysis
  • Arrow Icon Data Connectors
  • Arrow Icon Association Discovery
  • Arrow Icon Time Series Analysis
  • Arrow Icon Search/Filter
  • Arrow Icon Survival Analysis
  • Arrow Icon Bayesian Analysis
  • Arrow Icon Statistical Simulation
  • Arrow Icon Data Clustering
  • Arrow Icon Time on Site Tracking
  • Arrow Icon User Interaction Tracking
  • Arrow Icon Referral Tracking
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Multiple Site Management
  • Arrow Icon Campaign Management
  • Arrow Icon Web Traffic Reporting
  • Arrow Icon Pageview Tracking
  • Arrow Icon Site Search Tracking
  • Arrow Icon Keyword Tracking
  • Arrow Icon Heatmaps
  • Arrow Icon Funnel Analysis

Medallia Digital Experience Analytics Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Medallia Digital Experience Analytics FAQs

Medallia Digital Experience Analytics is a business intelligence software designed to provide in-depth insights into customer interactions on digital platforms. By capturing and analyzing data from websites, apps, and other digital channels, Medallia helps businesses understand user behavior, identify pain points, and enhance customer experience. This software offers features such as session replay, heatmaps, and funnel analysis, enabling users to visualize and assess engagement patterns effectively. With Medallia, companies can make data-driven decisions to improve user experience and optimize conversion rates. This tool is ideal for eCommerce, banking, and travel industries where understanding digital engagement is crucial. Medallia’s powerful analytics and easy-to-navigate interface make it an excellent solution for businesses looking to enhance their digital presence and drive customer satisfaction through informed, targeted improvements.

  • No, Medallia Digital Experience Analytics does not offer a free version.

  • Yes, Medallia Digital Experience Analytics offers a free trial.

  • No, Credit Card details are not required for the Medallia Digital Experience Analytics trial.

  • No, Medallia Digital Experience Analytics does not offer an API.

  • Medallia Digital Experience Analytics offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Medallia Digital Experience Analytics offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Medallia Digital Experience Analytics supports the following languages:
    • English

  • Following are the typical users of the Medallia Digital Experience Analytics:
    • Self-Employed , Small-Business , Midsize-Business

  • Medallia Digital Experience Analytics supports the following deployment:
    • Cloud Hosted

  • Medallia Digital Experience Analytics supports the following devices and operating systems:
    • Web-Based