Marchex Overview

Marchex is a leading SMS marketing software designed to help businesses engage with their customers through targeted and personalized text messaging campaigns. It offers a comprehensive suite of tools that enable businesses to create, manage, and analyze SMS marketing efforts with ease. Marchex’s intuitive platform allows users to design and schedule messages, segment their audience based on various criteria, and automate follow-up texts to enhance customer engagement. The software also includes robust analytics and reporting features, providing insights into campaign performance, customer responses, and ROI. Additionally, Marchex integrates seamlessly with CRM systems and other marketing platforms, ensuring a cohesive and efficient workflow. With its powerful targeting capabilities and user-friendly interface, Marchex empowers businesses to reach their audience effectively, increase customer retention, and drive sales through strategic SMS marketing initiatives.

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Contact Details

  • Vendor Name Marchex
  • Founded 2003
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Real Estate

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Marchex Features

  • Arrow Icon Contact Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Text-to-Win
  • Arrow Icon Mobile Keywords
  • Arrow Icon SMS Messaging
  • Arrow Icon Message Personalization
  • Arrow Icon Campaign Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Multi-Campaign
  • Arrow Icon Automated Responses
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Scheduled Messaging
  • Arrow Icon Polls/Voting
  • Arrow Icon Mass Texting
  • Arrow Icon MMS
  • Arrow Icon Contact Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Campaign Planning
  • Arrow Icon 2-Way Messaging
  • Arrow Icon Live Chat
  • Arrow Icon Engagement Tracking
  • Arrow Icon Mobile Coupons
  • Arrow Icon SMS Marketing
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Compliance Management
  • Arrow Icon Reputation Management
  • Arrow Icon Multi-Language
  • Arrow Icon QR Codes
  • Arrow Icon Reminders
  • Arrow Icon Open Rate Tracking
  • Arrow Icon CRM
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Caller ID
  • Arrow Icon Call Reporting
  • Arrow Icon Contact Management
  • Arrow Icon Conversion Tracking
  • Arrow Icon Campaign Management
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Predictive Dialer
  • Arrow Icon Keyword Tracking
  • Arrow Icon Call Transcription
  • Arrow Icon API
  • Arrow Icon Voice Mail
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing

Marchex Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Marchex FAQs

Marchex is a leading SMS marketing software designed to help businesses engage with their customers through targeted and personalized text messaging campaigns. It offers a comprehensive suite of tools that enable businesses to create, manage, and analyze SMS marketing efforts with ease. Marchex’s intuitive platform allows users to design and schedule messages, segment their audience based on various criteria, and automate follow-up texts to enhance customer engagement. The software also includes robust analytics and reporting features, providing insights into campaign performance, customer responses, and ROI. Additionally, Marchex integrates seamlessly with CRM systems and other marketing platforms, ensuring a cohesive and efficient workflow. With its powerful targeting capabilities and user-friendly interface, Marchex empowers businesses to reach their audience effectively, increase customer retention, and drive sales through strategic SMS marketing initiatives.

  • No, Marchex does not offer a free version.

  • Yes, Marchex offers a free trial.

  • No, Credit Card details are not required for the Marchex trial.

  • No, Marchex does not offer an API.

  • Marchex offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Marchex offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Marchex supports the following languages:
    • English

  • Following are the typical users of the Marchex:
    • Self-Employed , Small-Business , Midsize-Business

  • Marchex supports the following deployment:
    • Cloud Hosted

  • Marchex supports the following devices and operating systems:
    • Web-Based

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