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Intermedia Contact Center Overview

Intermedia Contact Center is a robust call center software solution that helps businesses manage customer interactions across multiple communication channels. Designed to streamline customer support, it offers features such as call routing, queuing, interactive voice response (IVR), and real-time analytics. Intermedia enables businesses to deliver a more personalized experience by providing agents with access to detailed customer profiles, including previous interactions, preferences, and service history. The software supports voice, chat, and email interactions, making it ideal for multi-channel customer support. Additionally, it provides comprehensive reporting tools that track performance metrics, such as call volume, response time, and customer satisfaction. These insights help managers optimize workflows, enhance team productivity, and ensure service level agreements (SLAs) are met. Intermedia Contact Center is scalable, making it suitable for small businesses to large enterprises, and integrates with CRM and helpdesk systems to centralize customer data and enhance support efficiency.

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Contact Details

  • Vendor Name Intermedia
  • Founded 1991
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, Spanish

Industries

Computer & Network Security

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Intermedia Contact Center Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance

Intermedia Contact Center Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

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Intermedia Contact Center FAQs

Intermedia Contact Center is a robust call center software solution that helps businesses manage customer interactions across multiple communication channels. Designed to streamline customer support, it offers features such as call routing, queuing, interactive voice response (IVR), and real-time analytics. Intermedia enables businesses to deliver a more personalized experience by providing agents with access to detailed customer profiles, including previous interactions, preferences, and service history. The software supports voice, chat, and email interactions, making it ideal for multi-channel customer support. Additionally, it provides comprehensive reporting tools that track performance metrics, such as call volume, response time, and customer satisfaction. These insights help managers optimize workflows, enhance team productivity, and ensure service level agreements (SLAs) are met. Intermedia Contact Center is scalable, making it suitable for small businesses to large enterprises, and integrates with CRM and helpdesk systems to centralize customer data and enhance support efficiency.

  • No, Intermedia Contact Center does not offer a free version.

  • Yes, Intermedia Contact Center offers a free trial.

  • No, Credit Card details are not required for the Intermedia Contact Center trial.

  • Intermedia Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, Intermedia Contact Center does not offer an API.

  • Intermedia Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • Intermedia Contact Center offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Intermedia Contact Center supports the following languages:
    • English , French , Spanish

  • Following are the typical users of the Intermedia Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Intermedia Contact Center supports the following deployment:
    • Cloud Hosted

  • Intermedia Contact Center supports the following devices and operating systems:
    • Web-Based