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inConcert Speech Analytics Overview

inConcert Speech Analytics is a speech analytics software that helps businesses gain insights from customer interactions by analyzing voice conversations. With powerful AI and machine learning capabilities, inConcert Speech Analytics transcribes and analyzes phone calls, providing businesses with valuable information about customer sentiment, preferences, and behaviors. The software can detect keywords, phrases, and emotions in conversations, helping organizations identify patterns, track customer satisfaction, and improve customer service. By integrating with customer relationship management (CRM) systems, inConcert Speech Analytics provides a comprehensive view of customer interactions, allowing businesses to take proactive steps to address issues, improve communication strategies, and optimize sales and support processes. This software is a must-have for businesses looking to enhance customer engagement and improve the overall customer experience.

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inConcert Speech Analytics Screenshot & Video

Contact Details

  • Vendor Name inConcert
  • Founded 2001
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, English, French, Portuguese, Spanish

Industries

Financial Services, Public Relations, Transportation/Trucking/Railroad, Writing & Editing

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inConcert Speech Analytics Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search
  • Arrow Icon Text Editing
  • Arrow Icon Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Language
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Concatenated Speech
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Automatic Transcription
  • Arrow Icon Audio Capture
  • Arrow Icon Call Center Management
  • Arrow Icon Call Scripting
  • Arrow Icon Speech-to-Text Analysis
  • Arrow Icon Search/Filter
  • Arrow Icon Customizable Macros
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution

inConcert Speech Analytics Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

inConcert Speech Analytics FAQs

inConcert Speech Analytics is a speech analytics software that helps businesses gain insights from customer interactions by analyzing voice conversations. With powerful AI and machine learning capabilities, inConcert Speech Analytics transcribes and analyzes phone calls, providing businesses with valuable information about customer sentiment, preferences, and behaviors. The software can detect keywords, phrases, and emotions in conversations, helping organizations identify patterns, track customer satisfaction, and improve customer service. By integrating with customer relationship management (CRM) systems, inConcert Speech Analytics provides a comprehensive view of customer interactions, allowing businesses to take proactive steps to address issues, improve communication strategies, and optimize sales and support processes. This software is a must-have for businesses looking to enhance customer engagement and improve the overall customer experience.

  • No, inConcert Speech Analytics does not offer a free version.

  • Yes, inConcert Speech Analytics offers a free trial.

  • No, Credit Card details are not required for the inConcert Speech Analytics trial.

  • No, inConcert Speech Analytics does not offer an API.

  • inConcert Speech Analytics offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • inConcert Speech Analytics offers training with the following options:
    • Webinar , Documentation , Videos

  • inConcert Speech Analytics supports the following languages:
    • Arabic , English , French , Portuguese , Spanish

  • Following are the typical users of the inConcert Speech Analytics:
    • Self-Employed , Small-Business , Midsize-Business

  • inConcert Speech Analytics supports the following deployment:
    • Cloud Hosted

  • inConcert Speech Analytics supports the following devices and operating systems:
    • Web-Based