Does IncidentMonitor offer a free version?

No, IncidentMonitor does not offer a free version.

Does IncidentMonitor offer a free trial?

Yes, IncidentMonitor offers a free trial.

Are Credit Card details required for the IncidentMonitor trial?

No, Credit Card details are not required for the IncidentMonitor trial.

What are the pricing plans & packages of IncidentMonitor?

IncidentMonitor offers the following pricing plans and packages: Basic - $36 (Per Feature) .

What payment frequencies does IncidentMonitor offer?

IncidentMonitor supports the following payment frequencies: Monthly Subscription

Does IncidentMonitor offer an API?

No, IncidentMonitor does not offer an API.

What type of support options does IncidentMonitor offer?

IncidentMonitor offers support with the following options: 24x7 Support, Email, Chat, Knowledge Base

What type of training options does IncidentMonitor offer?

IncidentMonitor offers training with the following options: In-person, Live Online, Webinar, Documentation, Videos

What different languages does IncidentMonitor support?

IncidentMonitor supports the following languages: English

Who uses IncidentMonitor?

Typical users of IncidentMonitor include: Self-Employed, Small-Business, Midsize-Business

What deployment options does IncidentMonitor support?

IncidentMonitor supports the following deployment options: Cloud Hosted, Deployment Type

What devices and operating systems does IncidentMonitor support?

IncidentMonitor supports the following devices and operating systems: Web-Based, Windows, Linux

IncidentMonitor Reviews Oct 2025: Pricing & Features

IncidentMonitor Overview

IncidentMonitor is a comprehensive help desk software designed to streamline customer support and incident management for organizations. This powerful platform provides tools for ticket tracking, issue resolution, and customer communication, ensuring that support teams can respond efficiently to client needs. With IncidentMonitor, organizations can automate ticket assignment and escalation processes, reducing response times and improving service delivery. The software features robust reporting capabilities, offering insights into support performance, ticket resolution times, and customer satisfaction metrics. Additionally, IncidentMonitor supports integration with existing CRM systems, ensuring seamless data exchange and enhanced collaboration. Its user-friendly interface makes it accessible for support agents and managers alike. By optimizing help desk processes, IncidentMonitor empowers organizations to enhance customer satisfaction, improve response efficiency, and drive service excellence.

Contact Details

Monitor 24-7
1999
Canada

Support

24x7 Support
Email
Chat
Knowledge Base

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Windows
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

IncidentMonitor Features

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

IT Service Software

Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

Service Desk Software

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

IT Ticketing Systems Software

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management

IncidentMonitor Pricing

Pricing Type

Per Feature

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Monthly Subscription

Plans & Packages

Basic

$36 Per Feature

IncidentMonitor FAQs

No, IncidentMonitor does not offer a free version.

Yes, IncidentMonitor offers a free trial.

No, Credit Card details are not required for the IncidentMonitor trial.

IncidentMonitor offers the following pricing plans & packages:

Basic

$36 Per Feature

IncidentMonitor supports the following payment frequencies:
- Monthly Subscription

No, IncidentMonitor does not offer an API.

IncidentMonitor offers support with the following options:
- 24x7 Support , Email , Chat , Knowledge Base

IncidentMonitor offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos

IncidentMonitor supports the following languages:
- English

Following are the typical users of the IncidentMonitor:
- Self-Employed , Small-Business , Midsize-Business

IncidentMonitor supports the following deployment:
- Cloud Hosted , On-Premise

IncidentMonitor supports the following devices and operating systems:
- Web-Based , Windows , Linux

IncidentMonitor Claim

IncidentMonitor Overview