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Best Help Desk Software

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Helpspot Overview

HelpSpot is a user-friendly and efficient help desk software designed to streamline customer support processes for businesses of all sizes. Its most appreciable feature is the centralized ticket management system. This feature allows businesses to consolidate customer inquiries from various channels into a single, easily navigable interface. This system enables quick and effective resolution of customer issues. HelpSpot also offers powerful automation tools, allowing for the creation of workflows that reduce manual effort and improve response times. The software includes a self-service portal, encouraging customers to find answers independently, thus reducing the overall support load. Additionally, HelpSpot's reporting and analytics capabilities provide valuable insights into support performance and customer satisfaction. With its customizable interface and robust feature set, HelpSpot is an ideal solution for companies looking to optimize their customer service operations.

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Helpspot Screenshot & Video

Contact Details

  • Vendor Name UserScape Software
  • Founded 2005
  • Location United States
  • Employees 1-10

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Education Management

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Helpspot Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

Helpspot Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

3 Agents

$594 Per Year

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Helpspot FAQs

HelpSpot is a user-friendly and efficient help desk software designed to streamline customer support processes for businesses of all sizes. Its most appreciable feature is the centralized ticket management system. This feature allows businesses to consolidate customer inquiries from various channels into a single, easily navigable interface. This system enables quick and effective resolution of customer issues. HelpSpot also offers powerful automation tools, allowing for the creation of workflows that reduce manual effort and improve response times. The software includes a self-service portal, encouraging customers to find answers independently, thus reducing the overall support load. Additionally, HelpSpot's reporting and analytics capabilities provide valuable insights into support performance and customer satisfaction. With its customizable interface and robust feature set, HelpSpot is an ideal solution for companies looking to optimize their customer service operations.

  • No, Helpspot does not offer a free version.

  • Yes, Helpspot offers a free trial.

  • No, Credit Card details are not required for the Helpspot trial.

  • Helpspot offers the following pricing plans & packages:

    3 Agents

    $594 Per Year

  • Helpspot supports the following payment frequencies:

    • Annual Subscription

  • Yes, Helpspot offers an API.

  • Helpspot offers support with the following options:
    • Email , Phone , Knowledge Base

  • Helpspot offers training with the following options:
    • Webinar , Documentation

  • Helpspot supports the following languages:
    • English

  • Following are the typical users of the Helpspot:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Helpspot supports the following deployment:
    • Cloud Hosted , On-Premise

  • Helpspot supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

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