Groundwire is a telephony software that enhances business communication through Voice over IP (VoIP) technology, enabling companies to manage calls, voicemail, and conferencing in a single platform. This software provides a range of features such as call routing, automated attendants, and call analytics, making it easier for businesses to manage high call volumes and deliver quality customer service. Groundwire’s interface allows users to make and receive calls from any device, facilitating remote and on-the-go communication. The software also integrates with CRM systems, allowing users to access customer information during calls, enhancing the personalization of customer interactions. Groundwire’s call analytics provide insights into call duration, response times, and agent performance, helping businesses improve service efficiency. With its robust telephony features, Groundwire is ideal for businesses aiming to enhance customer communication, streamline workflows, and support a remote workforce effectively.
Acrobits
2008
Documentation
Call Center Management
