Does Groove offer a free version?

No, Groove does not offer a free version.

Does Groove offer a free trial?

Yes, Groove offers a free trial.

Are Credit Card details required for the Groove trial?

No, Credit Card details are not required for the Groove trial.

What are the pricing plans & packages of Groove?

Groove offers the following pricing plans and packages: Standard - $16 (Per Month) .

What payment frequencies does Groove offer?

Groove supports the following payment frequencies: Annual Subscription, Monthly Payment

What type of support options does Groove offer?

Groove offers support with the following options: Email, Phone, Chat, Knowledge Base

What type of training options does Groove offer?

Groove offers training with the following options: Webinar, Documentation

What different languages does Groove support?

Groove supports the following languages: english

Typical users of Groove include: Small-Business, Midsize-Business, Large-Enterprise-Business

What deployment options does Groove support?

Groove supports the following deployment options: Cloud Hosted

What devices and operating systems does Groove support?

Groove supports the following devices and operating systems: Web-Based, iPhone

Groove Reviews Oct 2025: Pricing & Features

Groove Features

Knowledge Management Software

Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Inside Sales Software

Lead Capture
Email Management
Call Monitoring
Automatic Call Distribution
Lead Qualification
Lead Management
Task Management
Performance Management
Data Management
Contact Management
Meeting Management
Call Recording
Lead Distribution
CRM
Interaction Tracking
Auto-Dialer
Calendar Management
Chat/Messaging
Reminders
Call List Management
Multi-Channel Communication
Deal Management
Sales Pipeline Management

Real Estate CRM Software

Referral Tracking
Commission Management
Contact Database
Lead Qualification
Contact Management
Campaign Management
Access Controls/Permissions
Client Management
Email Marketing
Pipeline Management
Lead Management
Activity Dashboard
Lead Nurturing
Interaction Tracking
Reporting/Analytics
Activity Tracking
Document Management
Appointment Management
Alerts/Notifications
Calendar Management
Lead Generation
Lead Distribution
Client/Property Matching
Task Management
Segmentation
Lead Capture
Email Tracking
For Real Estate
Property Database
Omnichannel Communications

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

Auto Dialer Software

Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring

Call Tracking Software

CRM
Call Monitoring
Automatic Call Distribution
Caller ID
Call Reporting
Contact Management
Conversion Tracking
Campaign Management
Call Center Management
Computer Telephony Integration
Predictive Dialer
Keyword Tracking
Call Transcription
API
Voice Mail
IVR/Voice Recognition
Call Routing

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Customer Success Software

Onboarding
Collaboration Tools
Health Score
Account Alerts
Account Management
Reporting/Analytics
Revenue Management
Activity Dashboard
Usage Tracking/Analytics
Customer Engagement
Activity Tracking
Task Management
NPS of Customers

Email Tracking Software

Audience Targeting
Real-Time Notifications
Email Templates
Team Management
Click Tracking
Event Triggered Actions
Contact Management
Location Tracking
Email Management
Activity Dashboard
Campaign Management
Email Distribution

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

Sales Engagement Platform Software

Communication Management
Campaign Management
Calendar Management
Prospecting Tools
Content Management
Performance Management
Workflow Management
Sales Pipeline Management
Business Process Automation
Lead Generation
Auto-Dialer
Reporting/Analytics
Strategic Planning

Sales Force Automation Software

Email Marketing
Campaign Management
Pipeline Management
Lead Management
Lead Capture
Referral Tracking
Sales Activity Management
Performance Metrics
Third-Party Integrations
Customer Database
Territory Management
Activity Dashboard
Forecasting
Contact Management
Task Management
Opportunity Management
Customizable Fields

Sales Intelligence Software

AI/Machine Learning
Alerts/Notifications
Contact Management
Conversation Intelligence
Customer Profiles
Dashboard
Intent Data
Lead Management
Lead Scoring
Data Enrichment
Engagement Tracking
Lead Generation
Visual Analytics

Sales Tracking Software

Sales Pipeline Management
Lead Management
Reporting/Analytics
Appointment Scheduling
Task Management
Interaction Tracking
Alerts/Notifications
Customizable Reports
Activity Dashboard
Commenting/Notes
Third-Party Integrations
Data Import/Export
Lead Scoring
Document Management
Email Templates
Call Logging
Search/Filter

IT Ticketing Systems Software

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management

Groove FAQs

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized responses, enhancing customer satisfaction. The software also offers valuable features like reporting tools, which give insights into customer interactions and performance metrics. Additionally, Groove integrates smoothly with other tools like Slack and Salesforce, making it a versatile choice for teams. Its simplicity and effectiveness make Groove a go-to solution for improving customer service experience.

No, Groove does not offer a free version.

Yes, Groove offers a free trial.

No, Credit Card details are not required for the Groove trial.

Groove offers the following pricing plans & packages:

Standard

$16 Per Month

Groove supports the following payment frequencies:
- Annual Subscription , Monthly Payment

Yes, Groove offers an API.

Groove offers support with the following options:
- Email , Phone , Chat , Knowledge Base

Groove offers training with the following options:
- Webinar , Documentation

Groove supports the following languages:
- English

Following are the typical users of the Groove:
- Small-Business , Midsize-Business , Large-Enterprise-Business

Groove supports the following deployment:
- Cloud Hosted

Groove supports the following devices and operating systems:
- Web-Based , iPhone

Groove Claim

Groove Overview

Contact Details

Support

Training

Licensing & Deployment

Typical Customers

Languages Supported

Industries

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