Freshsurvey logo

Freshsurvey Claim

Freshsurvey

  Write a Review Visit Website  

Freshsurvey Overview

Freshsurvey is an NPS (Net Promoter Score) software that enables businesses to measure customer loyalty and satisfaction through quick, effective surveys. The platform automates NPS survey distribution via email, SMS, or in-app messaging, making it easy for companies to collect feedback. Freshsurvey’s analytics tools categorize responses, calculate NPS scores, and track changes in customer sentiment over time. The software’s reporting features provide actionable insights, helping businesses identify promoters, passives, and detractors. Freshsurvey also includes tools for segmenting feedback by demographics, purchase history, or customer type, allowing for more targeted insights. Ideal for customer-centric businesses, Freshsurvey supports continuous improvement by making it easy to measure, understand, and respond to customer sentiment, ultimately boosting customer satisfaction and loyalty.

Read More

Contact Details

  • Vendor Name Freshworks
  • Founded 2011
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Research

You May Also Like

Survicate

Survicate

   (4.0)

$299 Per month

SurveyMonkey

SurveyMonkey

   (3.8)

$17.16 Per month

SurveySparrow

SurveySparrow

 Write a Review

Contact Vendor

Delighted

Delighted

 Write a Review

$17 Per month

Freshsurvey Features

  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language

Freshsurvey Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$0.01 One-time

Freshsurvey FAQs

Freshsurvey is an NPS (Net Promoter Score) software that enables businesses to measure customer loyalty and satisfaction through quick, effective surveys. The platform automates NPS survey distribution via email, SMS, or in-app messaging, making it easy for companies to collect feedback. Freshsurvey’s analytics tools categorize responses, calculate NPS scores, and track changes in customer sentiment over time. The software’s reporting features provide actionable insights, helping businesses identify promoters, passives, and detractors. Freshsurvey also includes tools for segmenting feedback by demographics, purchase history, or customer type, allowing for more targeted insights. Ideal for customer-centric businesses, Freshsurvey supports continuous improvement by making it easy to measure, understand, and respond to customer sentiment, ultimately boosting customer satisfaction and loyalty.

  • Yes, Freshsurvey offers a free version.

  • Yes, Freshsurvey offers a free trial.

  • No, Credit Card details are not required for the Freshsurvey trial.

  • Freshsurvey offers the following pricing plans & packages:

    Basic

    $0.01 One-time

  • Freshsurvey supports the following payment frequencies:

    • One-Time Payment

  • No, Freshsurvey does not offer an API.

  • Freshsurvey offers support with the following options:
    • Email , Phone , Knowledge Base

  • Freshsurvey offers training with the following options:
    • Documentation

  • Freshsurvey supports the following languages:
    • English

  • Following are the typical users of the Freshsurvey:
    • Self-Employed , Small-Business , Midsize-Business

  • Freshsurvey supports the following deployment:
    • Cloud Hosted

  • Freshsurvey supports the following devices and operating systems:
    • Web-Based