What is Freshservice?

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable features that cater to your specific needs, providing a tailored experience. It allows businesses to stay organized and focused by centralizing IT services. In essence, Freshservice empowers teams by offering a comprehensive solution that enables effective communication, facilitates problem-solving, and ensures a smoother workflow.

Does Freshservice offer a free version?

No, Freshservice does not offer a free version.

Does Freshservice offer a free trial?

Yes, Freshservice offers a free trial.

Are Credit Card details required for the Freshservice trial?

No, Credit Card details are not required for the Freshservice trial.

What are the pricing plans & packages of Freshservice?

Freshservice offers the following pricing plans and packages: Starter - $15.89 (Per Month) . Growth - $40.87 (Per User) . Pro - $82.89 (Per Month) .

What payment frequencies does Freshservice offer?

Freshservice supports the following payment frequencies: Monthly Subscription

Does Freshservice offer an API?

Yes, Freshservice offers an API.

What type of support options does Freshservice offer?

Freshservice offers support with the following options: 24x7 Support, Email, Phone, Chat, Knowledge Base

What type of training options does Freshservice offer?

Freshservice offers training with the following options: In-person, Webinar, Documentation

What different languages does Freshservice support?

Freshservice supports the following languages: dutch, english, french, german, italian, polish, portuguese, russian, spanish, swedish

Who uses Freshservice?

Typical users of Freshservice include: Small-Business, Midsize-Business, Large-Enterprise-Business

What deployment options does Freshservice support?

Freshservice supports the following deployment options: Cloud Hosted

What devices and operating systems does Freshservice support?

Freshservice supports the following devices and operating systems: Web-Based, iPhone, Android

Freshservice Reviews Oct 2025: Pricing & Features

Inventory Management Software

Reorder Management
Vendor Managed Inventory
Barcode/Ticket Scanning
Returns Management
Multi-Currency
Sales Reports
Purchase Order Management
Inventory Optimization
Inventory Management
Real Time Data
Multi-Channel Management
Cost Tracking
Invoice Management
Retail Inventory Management
Kitting
eCommerce Management
Customer Database
Product Identification
Shipping Management
Reporting/Analytics
Multi-Location
Inventory Control
Forecasting
Warehouse Management
Supplier Management
Point of Sale (POS)
Alerts/Notifications
Accounting Integration
Status Tracking
Order Management
Inventory Auditing
Inventory Replenishment

Knowledge Management Software

Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management

MSP Software

Help Desk Management
Event Logs
CRM
Activity Tracking
Server Monitoring
Issue Management
Self Service Portal
Billing & Invoicing
Configuration Management
Dashboard
Compliance Management
Real Time Updates
Project Management
Patch Management
SLA Management
Remote Monitoring & Management
Backup and Recovery
Inventory Management
Support Ticket Management
Incident Management
Maintenance Scheduling
Policy Management
Anti Virus
IT Asset Tracking
Task Management
Real Time Analytics
Performance Metrics
Active Directory Integration
Contract/License Management

Business Continuity Software

Monitoring
Alerts/Notifications
Disaster Recovery
Backup and Recovery
Risk Assessment
Activity Dashboard
Incident Management
Policy Management
Secure Data Storage
Action Management
Vulnerability Management
Document Management
Multi-Channel Communication
Risk Management
Emergency Notification
Crisis Management
Business Impact Analysis
Compliance Management

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

IT Management Software

Change Management
SLA Management
Activity Tracking
Knowledge Management
Dashboard
Audit Management
Self Service Portal
Patch Management
Capacity Management
Configuration Management
License Management
Alerts/Notifications
Inventory Management
Compliance Management
Remote Access/Control
Server Monitoring
Event Logs
Task Management
Incident Management
SSL Security
Audit Trail
Access Controls/Permissions
Ticket Management
Maintenance Scheduling
Chat/Messaging
Issue Auditing
IT Asset Tracking
IT Risk Management
Network Security

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

IT Project Management Software

Requirements Management
Commenting/Notes
Access Controls/Permissions
Milestone Tracking
Issue Management
Project Planning
Calendar Management
Status Tracking
Scrum Project Management
Drag & Drop
Document Management
Portfolio Management
Collaboration Tools
Real Time Reporting
Product Roadmapping
Time & Expense Tracking
Real Time Notifications
Prioritization
Gantt/Timeline View
Search/Filter
Testing/QA Management
Resource Management
Task Management
Project Tracking
Agile Methodologies
Budget Management
Kanban Board
Change Management
Release Management

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

Asset Tracking Software

Activity Tracking
Location Tracking
Work Order Management
Audit Management
Contract/License Management
Inventory Management
Equipment Tracking
Reservations Management
Cost Tracking
Maintenance Management
Inventory Tracking
Barcoding/RFID
Disposal Management
Check-in/Check-out
Asset Lifecycle Management
Compliance Management
Maintenance Scheduling
IT Asset Tracking
Multi-Location
Depreciation Management
Fixed Asset Management
Purchase Order Management
GPS

Change Management Software

Approval Workflow
Training Management
Task Management
Audit Trail
Change Planning
Release Management
Change Tracking
Compliance Management
Prioritization

CMDB Software

Change Management
Performance Monitoring
Contract/License Management
Device Auto Discovery
API
IT Asset Management
Data Visualization
Impact Management
Service Level Agreement (SLA) Management
License Management
Relationship Mapping
Inventory Management
Configuration Management
Compliance Management
Knowledge Base Management
Workflow Management
Asset Lifecycle Management
Prioritization
IT Asset Tracking

Contract Management Software

Version Control
Completion Tracking
Team Collaboration
Audit Trail
Contact Management
Compliance Tracking
Electronic Signature
Workflow Management
Digital Signature
Data Extraction
Customizable Branding
Pre-built Templates
Approval Process Control
Full Text Search
Document Storage
Reminders
CRM

Incident Management Software

Safety Incident Management
Investigation Management
On Call Scheduling
Corrective and Preventive Actions (CAPA)
Alerts/Notifications
Disaster Recovery
Task Management
Workflow Management
Incident Reporting
Audit Trail
OSHA Compliance
Status Tracking
Communications Management
IT Incident Management
Ticket Management

IT Asset Management Software

Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications

IT Documentation Software

Process/Workflow Automation
Documentation Management
Search/Filter
Knowledge Base Management
Templates
Credential Management
IT Asset Tracking
IT Asset Management
Access Controls/Permissions
Drag & Drop
Change Tracking
Relationship Mapping
Checklists

IT Service Software

Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

License Management Software

Node Management
License Tracking
License Inventory
Configuration Management
Product Activation
Portable License
Trial License
Access Controls/Permissions
Copy Protection
Reporting/Analytics

Remote Support Software

Session Recording
Remote Access/Control
Remote Monitoring & Management
Unattended Access
Access Controls/Permissions
Collaboration Tools
Surveys & Feedback
Reporting/Analytics
Real-Time Notifications
File Sharing
Screen Sharing
Session Transfer
Diagnostic Tools
Chat/Messaging
Real-Time Chat
Real-Time Monitoring
Troubleshooting

SaaS Management Software

SaaS Operations Management
Vendor Management
Spend Management
Shadow IT Detection
Usage Tracking/Analytics
License Management
Renewal Management
Subscription Management
Onboarding

Service Desk Software

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

IT Ticketing Systems Software

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management

Freshservice

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