Feedback is a customer satisfaction software designed to help businesses measure, analyze, and improve customer satisfaction across various touchpoints. With tools for collecting feedback through surveys, reviews, and ratings, Feedback enables companies to understand customer preferences and identify areas for improvement. The platform’s analytics provide insights into customer sentiment, trends, and pain points, allowing businesses to take proactive steps to enhance the customer experience. Feedback also includes reporting tools that display key satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Ideal for customer-centric organizations, Feedback empowers businesses to track satisfaction levels, increase loyalty, and improve service quality.
xSellco
2012
Ireland
Chat
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