Does etrack1 offer a free version?

No, etrack1 does not offer a free version.

Does etrack1 offer a free trial?

Yes, etrack1 offers a free trial.

Are Credit Card details required for the etrack1 trial?

No, Credit Card details are not required for the etrack1 trial.

What are the pricing plans & packages of etrack1?

etrack1 offers the following pricing plans and packages: User model - $80 (Per User) .

What payment frequencies does etrack1 offer?

etrack1 supports the following payment frequencies: Annual Subscription

Does etrack1 offer an API?

No, etrack1 does not offer an API.

What type of support options does etrack1 offer?

etrack1 offers support with the following options: Email, Phone, Chat, Knowledge Base, FAQs/Forum

What type of training options does etrack1 offer?

etrack1 offers training with the following options: In-person, Live Online, Webinar, Documentation, Videos

What different languages does etrack1 support?

etrack1 supports the following languages: english

Typical users of etrack1 include: Self-Employed, Small-Business, Midsize-Business

What deployment options does etrack1 support?

etrack1 supports the following deployment options: Cloud Hosted

What devices and operating systems does etrack1 support?

etrack1 supports the following devices and operating systems: Web-Based

etrack1 Reviews Oct 2025: Pricing & Features

etrack1 Overview

etrack1 is an advanced customer service software designed to enhance the customer experience by providing efficient and responsive support across multiple channels. This platform allows businesses to manage customer inquiries, track service requests, and respond to complaints in a timely manner. With features like ticket management, automated workflows, and real-time chat support, etrack1 streamlines the customer service process and helps businesses deliver exceptional service. The software provides detailed analytics and reporting tools, allowing organizations to track key performance indicators (KPIs) such as response times, customer satisfaction, and issue resolution rates. etrack1 also integrates with CRM systems, ensuring a unified view of customer interactions and history. By improving team collaboration and providing a centralized communication hub, etrack1 empowers customer service teams to deliver quick, personalized support, enhancing customer loyalty and satisfaction.

Indicia Danmark
2003
Denmark
11-50

Support

Email
Phone
Chat
Knowledge Base
FAQs/Forum

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Financial Services, Information Technology & Services

etrack1 Features

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Customer Communications Management Software

Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Remote Support Software

Session Recording
Remote Access/Control
Remote Monitoring & Management
Unattended Access
Access Controls/Permissions
Collaboration Tools
Surveys & Feedback
Reporting/Analytics
Real-Time Notifications
File Sharing
Screen Sharing
Session Transfer
Diagnostic Tools
Chat/Messaging
Real-Time Chat
Real-Time Monitoring
Troubleshooting

Remote Work Software

Softphone
Video Conferencing
Meeting Management
Remote Support
Communication Management
Time Zone Tracking
Third-Party Integrations
Electronic Signature
Live Chat
Video Chat
Task Management
Workflow Management
Collaboration Tools
Access Controls/Permissions
Progress Tracking
Employee Activity Monitoring
Reporting & Statistics
Document Management

Service Desk Software

Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics

Unified Communications Software

Reporting & Statistics
Call Routing
Mobile Access
Contact Management
SMS Messaging
Voice Mail
Multi-User Collaboration
Two-Way Audio & Video
File Sharing
Multi-Channel Communication
Call Recording
Screen Sharing
Task Management

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

etrack1 Pricing

Pricing Type

Per User

Preferred Currency

EUR (€)

Free Trial

Free Version

Payment Frequency

Annual Subscription

Plans & Packages

User model

$80 Per User

etrack1 FAQs

No, etrack1 does not offer a free version.

Yes, etrack1 offers a free trial.

No, Credit Card details are not required for the etrack1 trial.

etrack1 offers the following pricing plans & packages:

User model

$80 Per User

etrack1 supports the following payment frequencies:
- Annual Subscription

No, etrack1 does not offer an API.

etrack1 offers support with the following options:
- Email , Phone , Chat , Knowledge Base , FAQs/Forum

etrack1 offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos

etrack1 supports the following languages:
- English

Following are the typical users of the etrack1:
- Self-Employed , Small-Business , Midsize-Business

etrack1 supports the following deployment:
- Cloud Hosted

etrack1 supports the following devices and operating systems:
- Web-Based

etrack1

etrack1 Overview