Epicor Service CRM Overview

Epicor Service CRM is a specialized auto repair software designed to help service centers manage customer relationships and enhance service delivery. This platform provides robust tools for tracking customer interactions, managing appointments, and monitoring service history, ensuring that auto repair businesses can operate efficiently. Epicor Service CRM features an intuitive interface that simplifies customer relationship management tasks, allowing users to access critical information quickly and enhance customer engagement. The software includes powerful reporting capabilities that provide insights into customer satisfaction, service performance, and sales metrics, helping organizations identify areas for improvement. Additionally, Epicor Service CRM supports integration with other business applications, enhancing its functionality and ensuring a seamless flow of information. By implementing Epicor Service CRM, auto repair shops can improve their customer management practices, enhance service quality, and drive overall success through effective relationship strategies.

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Contact Details

  • Vendor Name Epicor Software
  • Founded 1996
  • Location United States

Support

  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Consumer Goods

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Epicor Service CRM Features

  • Arrow Icon Scheduling
  • Arrow Icon Inventory Control
  • Arrow Icon Labor Rates
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Customer Database
  • Arrow Icon Vehicle Tracking
  • Arrow Icon Accounting
  • Arrow Icon Payroll Management
  • Arrow Icon VIN Decoder
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Service History
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Parts Management
  • Arrow Icon Work Order Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Reminders
  • Arrow Icon Inspection Management
  • Arrow Icon Service History
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Communication Management
  • Arrow Icon Estimating
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Employee Scheduling
  • Arrow Icon Customer Database
  • Arrow Icon Labor Rates
  • Arrow Icon Accounting
  • Arrow Icon Customer History
  • Arrow Icon CRM
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Order Management
  • Arrow Icon VIN Lookup
  • Arrow Icon Point of Sale (POS)
  • Arrow Icon Referral Tracking
  • Arrow Icon Mobile Access
  • Arrow Icon Lead Qualification
  • Arrow Icon Contact Database
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Territory Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Customizable Fields
  • Arrow Icon Calendar/Reminder System
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Capture
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Email Management
  • Arrow Icon Lead Generation
  • Arrow Icon Workflow Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Data Import/Export

Epicor Service CRM Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Epicor Service CRM FAQs

Epicor Service CRM is a specialized auto repair software designed to help service centers manage customer relationships and enhance service delivery. This platform provides robust tools for tracking customer interactions, managing appointments, and monitoring service history, ensuring that auto repair businesses can operate efficiently. Epicor Service CRM features an intuitive interface that simplifies customer relationship management tasks, allowing users to access critical information quickly and enhance customer engagement. The software includes powerful reporting capabilities that provide insights into customer satisfaction, service performance, and sales metrics, helping organizations identify areas for improvement. Additionally, Epicor Service CRM supports integration with other business applications, enhancing its functionality and ensuring a seamless flow of information. By implementing Epicor Service CRM, auto repair shops can improve their customer management practices, enhance service quality, and drive overall success through effective relationship strategies.

  • No, Epicor Service CRM does not offer a free version.

  • Yes, Epicor Service CRM offers a free trial.

  • No, Credit Card details are not required for the Epicor Service CRM trial.

  • No, Epicor Service CRM does not offer an API.

  • Epicor Service CRM offers support with the following options:
    • Knowledge Base , FAQs/Forum

  • Epicor Service CRM offers training with the following options:
    • Live Online , Webinar , Documentation

  • Epicor Service CRM supports the following languages:
    • English

  • Following are the typical users of the Epicor Service CRM:
    • Self-Employed , Small-Business , Midsize-Business

  • Epicor Service CRM supports the following deployment:
    • Cloud Hosted

  • Epicor Service CRM supports the following devices and operating systems:
    • Web-Based