Ekoo is a customer experience software platform that helps businesses deliver exceptional service and improve customer satisfaction. Designed with a focus on omnichannel support, Ekoo enables businesses to interact with customers across multiple touchpoints, including email, live chat, social media, and messaging apps. The platform offers a unified dashboard where customer queries, feedback, and interactions are tracked in real-time, enabling support teams to provide fast and personalized service. Ekoo’s AI-powered chatbot assists with handling basic inquiries, freeing up human agents to focus on more complex issues. The software also integrates with CRM systems to provide support agents with detailed customer profiles and past interaction histories, ensuring more informed and effective communication. In addition, Ekoo provides tools for collecting customer feedback through surveys and sentiment analysis, helping businesses identify pain points and areas for improvement. By optimizing customer support and experience management, Ekoo helps businesses build stronger relationships, increase customer loyalty, and drive long-term success.
EKOO
France
Email
Surveys & Feedback
