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eGain AI Knowledge Hub Verified Profile

AI Knowledge Management Software

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eGain AI Knowledge Hub Overview

eGain AI Knowledge Hub is the industry’s leading AI-powered knowledge management solution that transforms how enterprises deliver service at scale. Built for contact centers, customer support, IT helpdesks, and compliance-driven environments, it empowers users—both agents and customers—with fast, accurate, and compliant answers across channels. The platform combines trusted generative AI, smart search capabilities, and guided workflows to provide context-rich, reliable responses—reducing resolution time and increasing customer satisfaction. With built-in governance, audit trails, and seamless integrations with CRM, ITSM, and collaboration tools, the AI Knowledge Hub ensures that knowledge is not only accessible but also safe and actionable. Companies using the platform report up to 70% case deflection and major gains in productivity and customer loyalty.

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eGain AI Knowledge Hub Screenshot & Video

Contact Details

  • Vendor Name eGain Corporation
  • Founded 1997
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

Industries

Banking, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Leisure & Travel, Manufacturing, Retail, Telecommunications, Utilities

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eGain AI Knowledge Hub Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management
  • Arrow Icon Artificial Intelligence

eGain AI Knowledge Hub Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

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eGain AI Knowledge Hub FAQs

eGain AI Knowledge Hub is the industry’s leading AI-powered knowledge management solution that transforms how enterprises deliver service at scale. Built for contact centers, customer support, IT helpdesks, and compliance-driven environments, it empowers users—both agents and customers—with fast, accurate, and compliant answers across channels. The platform combines trusted generative AI, smart search capabilities, and guided workflows to provide context-rich, reliable responses—reducing resolution time and increasing customer satisfaction. With built-in governance, audit trails, and seamless integrations with CRM, ITSM, and collaboration tools, the AI Knowledge Hub ensures that knowledge is not only accessible but also safe and actionable. Companies using the platform report up to 70% case deflection and major gains in productivity and customer loyalty.

  • No, eGain AI Knowledge Hub does not offer a free version.

  • No, eGain AI Knowledge Hub does not offer any free trial.

  • No, Credit Card details are not required for the eGain AI Knowledge Hub trial.

  • Yes, eGain AI Knowledge Hub offers an API.

  • eGain AI Knowledge Hub offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • eGain AI Knowledge Hub offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • eGain AI Knowledge Hub supports the following languages:
    • Danish , Dutch , English , French , German , Italian , Portuguese , Spanish , Swedish

  • Following are the typical users of the eGain AI Knowledge Hub:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • eGain AI Knowledge Hub supports the following deployment:
    • Cloud Hosted

  • eGain AI Knowledge Hub supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux