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eGain AI Agent for Customer Self-Service Verified Profile

Empowering customers with instant, accurate answers—anytime, anywhere.

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eGain AI Agent for Customer Self-Service Overview

eGain AI Agent for Customer Self-Service helps enterprises deliver fast, accurate, and personalized support experiences without increasing staffing demands. By combining AI, natural language understanding, and an enterprise-grade knowledge base, it instantly resolves customer inquiries across digital and voice channels. The system recognizes intent, guides users step-by-step to solutions, and provides context-aware responses drawn from verified, up-to-date information. It integrates seamlessly with existing CRM and service systems, ensuring customers can switch between channels without losing context. Built-in analytics track usage patterns, highlight content gaps, and measure resolution effectiveness to continuously improve performance. Organizations use the platform to deflect routine inquiries, reduce wait times, and offer around-the-clock support, resulting in higher customer satisfaction and lower operational costs.

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eGain AI Agent for Customer Self-Service Screenshot & Video

Contact Details

  • Vendor Name eGain
  • Founded 1997
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Airlines/Aviation, Banking, Electrical & Electronic Manufacturing, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Manufacturing, Outsourcing/Offshoring, Retail, Telecommunications, Utilities

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eGain AI Agent for Customer Self-Service Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Content Generation
  • Arrow Icon Data Augmentation
  • Arrow Icon Creative Design
  • Arrow Icon Virtual Characters and Avatars
  • Arrow Icon Automated Image & Video Editing
  • Arrow Icon Natural Language Processing
  • Arrow Icon Simulation and Scenario Generation
  • Arrow Icon Personalization and Recommendation
  • Arrow Icon Prompt Engineering
  • Arrow Icon Conditional Generation
  • Arrow Icon Transfer Learning and Fine-tuning
  • Arrow Icon Adversarial Training
  • Arrow Icon Interactive and Co-Creative Systems
  • Arrow Icon Transformer Model
  • Arrow Icon API
  • Arrow Icon Code Generation
  • Arrow Icon Variation Autoencoder Models
  • Arrow Icon Foundation Model
  • Arrow Icon Artificial Intelligence

eGain AI Agent for Customer Self-Service Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 7 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page   Trial Page   Demo Page  

eGain AI Agent for Customer Self-Service FAQs

eGain AI Agent for Customer Self-Service helps enterprises deliver fast, accurate, and personalized support experiences without increasing staffing demands. By combining AI, natural language understanding, and an enterprise-grade knowledge base, it instantly resolves customer inquiries across digital and voice channels. The system recognizes intent, guides users step-by-step to solutions, and provides context-aware responses drawn from verified, up-to-date information. It integrates seamlessly with existing CRM and service systems, ensuring customers can switch between channels without losing context. Built-in analytics track usage patterns, highlight content gaps, and measure resolution effectiveness to continuously improve performance. Organizations use the platform to deflect routine inquiries, reduce wait times, and offer around-the-clock support, resulting in higher customer satisfaction and lower operational costs.

  • No, eGain AI Agent for Customer Self-Service does not offer a free version.

  • Yes, eGain AI Agent for Customer Self-Service offers a free trial.

  • No, Credit Card details are not required for the eGain AI Agent for Customer Self-Service trial.

  • No, eGain AI Agent for Customer Self-Service does not offer an API.

  • eGain AI Agent for Customer Self-Service offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • eGain AI Agent for Customer Self-Service offers training with the following options:
    • In-person , Webinar , Documentation

  • eGain AI Agent for Customer Self-Service supports the following languages:
    • English

  • Following are the typical users of the eGain AI Agent for Customer Self-Service:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • eGain AI Agent for Customer Self-Service supports the following deployment:
    • Cloud Hosted

  • eGain AI Agent for Customer Self-Service supports the following devices and operating systems:
    • Web-Based , iPhone , Android