DeskPlus Overview

DeskPlus is a robust help desk software designed to streamline your customer support operations and enhance user satisfaction. It offers a centralized platform where support teams can manage and resolve customer inquiries efficiently through ticketing systems, live chat, and knowledge base integration. DeskPlus features automated ticket routing, prioritization, and tracking, ensuring that every issue is addressed promptly and effectively. Its intuitive dashboard provides real-time insights into support metrics, helping teams monitor performance and identify areas for improvement. Additionally, DeskPlus supports multi-channel support, allowing customers to reach out via email, social media, and other platforms. With customizable workflows and seamless integration with existing tools, DeskPlus is the ideal solution for businesses looking to deliver exceptional customer service and improve support efficiency.

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Contact Details

  • Vendor Name ArtıSoft
  • Founded
  • Location Turkey

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Information Technology & Services, Internet, Market Research, Retail

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DeskPlus Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

DeskPlus Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

DeskPlus FAQs

DeskPlus is a robust help desk software designed to streamline your customer support operations and enhance user satisfaction. It offers a centralized platform where support teams can manage and resolve customer inquiries efficiently through ticketing systems, live chat, and knowledge base integration. DeskPlus features automated ticket routing, prioritization, and tracking, ensuring that every issue is addressed promptly and effectively. Its intuitive dashboard provides real-time insights into support metrics, helping teams monitor performance and identify areas for improvement. Additionally, DeskPlus supports multi-channel support, allowing customers to reach out via email, social media, and other platforms. With customizable workflows and seamless integration with existing tools, DeskPlus is the ideal solution for businesses looking to deliver exceptional customer service and improve support efficiency.

  • No, DeskPlus does not offer a free version.

  • Yes, DeskPlus offers a free trial.

  • No, Credit Card details are not required for the DeskPlus trial.

  • No, DeskPlus does not offer an API.

  • DeskPlus offers support with the following options:
    • Email , Phone , Knowledge Base

  • DeskPlus offers training with the following options:
    • Live Online

  • DeskPlus supports the following languages:
    • English

  • Following are the typical users of the DeskPlus:
    • Self-Employed , Small-Business , Midsize-Business

  • DeskPlus supports the following deployment:
    • Cloud Hosted , On-Premise

  • DeskPlus supports the following devices and operating systems:
    • Web-Based , Windows , Linux