DeskOne Overview

DeskOne is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform offers tools for ticket management, live chat, and multi-channel support, allowing businesses to handle customer inquiries efficiently and effectively. With features like automated ticket routing, knowledge base integration, and real-time collaboration, DeskOne ensures that support teams can resolve issues promptly and maintain high service standards. The software also includes detailed analytics and reporting, providing insights into support performance, customer satisfaction, and common issues, enabling continuous improvement. Integration with CRM and other business systems ensures a unified view of customer interactions and streamlined support workflows. Whether you're providing support for products, services, or technical issues, DeskOne equips your team with the tools needed to deliver exceptional customer service.

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Contact Details

  • Vendor Name Teippo
  • Founded
  • Location Mexico

Support

  • Email Email
  • Phone Phone

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, German


Industries

Advertising & Marketing, Financial Services, Information Technology & Services

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DeskOne Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

DeskOne Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$40 Per Month

DeskOne FAQs

DeskOne is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform offers tools for ticket management, live chat, and multi-channel support, allowing businesses to handle customer inquiries efficiently and effectively. With features like automated ticket routing, knowledge base integration, and real-time collaboration, DeskOne ensures that support teams can resolve issues promptly and maintain high service standards. The software also includes detailed analytics and reporting, providing insights into support performance, customer satisfaction, and common issues, enabling continuous improvement. Integration with CRM and other business systems ensures a unified view of customer interactions and streamlined support workflows. Whether you're providing support for products, services, or technical issues, DeskOne equips your team with the tools needed to deliver exceptional customer service.

  • Yes, DeskOne offers a free version.

  • Yes, DeskOne offers a free trial.

  • No, Credit Card details are not required for the DeskOne trial.

  • DeskOne offers the following pricing plans & packages:

    Basic

    $40 Per Month

  • DeskOne supports the following payment frequencies:

    • Monthly Subscription

  • No, DeskOne does not offer an API.

  • DeskOne offers support with the following options:
    • Email , Phone

  • DeskOne offers training with the following options:
    • In-person , Live Online , Documentation

  • DeskOne supports the following languages:
    • German , English

  • Following are the typical users of the DeskOne:
    • Self-Employed , Small-Business , Midsize-Business

  • DeskOne supports the following deployment:
    • Cloud Hosted

  • DeskOne supports the following devices and operating systems:
    • Web-Based