Desk365 is an AI-powered ticketing system for teams of all sizes. Its a platform that empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations Solve support requests across every channel your customers are on with an omni-channel approach With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.

Does Desk365 offer a free version?

No, Desk365 does not offer a free version.

Does Desk365 offer a free trial?

Yes, Desk365 offers a free trial.

Are Credit Card details required for the Desk365 trial?

No, Credit Card details are not required for the Desk365 trial.

What payment frequencies does Desk365 offer?

Desk365 supports the following payment frequencies: Annual Subscription, Monthly Subscription

What type of support options does Desk365 offer?

Desk365 offers support with the following options: 24x7 Support, Email, Knowledge Base, FAQs/Forum

What type of training options does Desk365 offer?

Desk365 offers training with the following options: Live Online, Documentation, Videos

What different languages does Desk365 support?

Desk365 supports the following languages: arabic, danish, dutch, english, french, german, italian, norwegian, russian, swedish

Typical users of Desk365 include: Small-Business, Midsize-Business, Large-Enterprise-Business

What deployment options does Desk365 support?

Desk365 supports the following deployment options: Cloud Hosted, Deployment Type

What devices and operating systems does Desk365 support?

Desk365 supports the following devices and operating systems: Web-Based, iPhone, Android, Windows

Desk365 Reviews Oct 2025: Pricing & Features

Desk365 Overview

Desk365 is an AI-powered ticketing system for teams of all sizes. Its a platform that empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.

Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin
Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations
Solve support requests across every channel your customers are on with an omni-channel approach

With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.

Contact Details

Desk365
2021
United States
51-100

Support

24x7 Support
Email
Knowledge Base
FAQs/Forum

Training

Live Online
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
iPhone
Android
Windows

Typical Customers

Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

Arabic, Danish, Dutch, English, French, German, Italian, Norwegian, Russian, Swedish

Industries

Business Services, Computer Networking, Consumer Services, E-commerce, Facilities & Services

Desk365 Features

Help Desk Software

Automated Routing
Performance Metrics
Customer Database
Self Service Portal
SLA Management
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Email Management
Customer History
Knowledge Base Management
Artificial Intelligence

Ticketing Software

Customer Data Management
Online Ticketing
Event Scheduling
Artificial Intelligence

Desk365 FAQs

Desk365 is an AI-powered ticketing system for teams of all sizes. Its a platform that empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.

Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin
Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations
Solve support requests across every channel your customers are on with an omni-channel approach

With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.

No, Desk365 does not offer a free version.

Yes, Desk365 offers a free trial.

No, Credit Card details are not required for the Desk365 trial.

Desk365 supports the following payment frequencies:
- Annual Subscription , Monthly Subscription

Yes, Desk365 offers an API.

Desk365 offers support with the following options:
- 24x7 Support , Email , Knowledge Base , FAQs/Forum

Desk365 offers training with the following options:
- Live Online , Documentation , Videos

Desk365 supports the following languages:
- Arabic , Danish , Dutch , English , French , German , Italian , Norwegian , Russian , Swedish

Following are the typical users of the Desk365:
- Small-Business , Midsize-Business , Large-Enterprise-Business

Desk365 supports the following deployment:
- Cloud Hosted , On-Premise

Desk365 supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows

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Desk365

Desk365 Overview