Daktela Workforce Management (WFM) is a powerful solution designed to help call centers optimize their workforce, improve productivity, and enhance customer satisfaction. The software provides a comprehensive suite of tools for managing agent schedules, monitoring performance, and forecasting staffing needs. With Daktela WFM, call centers can automatically generate shift schedules based on call volume predictions, ensuring that the right number of agents are available at all times. The platform also includes real-time monitoring tools to track agent performance, identify potential issues, and ensure service level agreements (SLAs) are met. Daktela WFM provides detailed reporting and analytics, helping managers assess team performance, monitor trends, and make data-driven decisions. The software is highly customizable, allowing businesses to tailor it to their specific needs and processes. Daktela WFM helps improve operational efficiency, reduce costs, and ensure that customers receive timely and high-quality service from call center agents.
Daktela
Proprietary
Employee Scheduling
