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CustomerWise Overview

CustomerWise is a powerful help desk software that enables businesses to manage customer support requests efficiently. The platform offers ticketing, knowledge base management, and customer communication tools, making it easy for support teams to resolve issues quickly and provide excellent customer service. CustomerWise provides real-time insights into support performance, allowing managers to track response times, monitor agent activity, and identify areas for improvement. Its user-friendly interface and customizable features make it ideal for businesses of all sizes looking to enhance their customer support operations and improve customer satisfaction.

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Contact Details

  • Vendor Name TechExcel
  • Founded 1995
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Accounting, Computer Software, Consumer Goods

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CustomerWise Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

CustomerWise Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

CustomerWise FAQs

CustomerWise is a powerful help desk software that enables businesses to manage customer support requests efficiently. The platform offers ticketing, knowledge base management, and customer communication tools, making it easy for support teams to resolve issues quickly and provide excellent customer service. CustomerWise provides real-time insights into support performance, allowing managers to track response times, monitor agent activity, and identify areas for improvement. Its user-friendly interface and customizable features make it ideal for businesses of all sizes looking to enhance their customer support operations and improve customer satisfaction.

  • Yes, CustomerWise offers a free version.

  • Yes, CustomerWise offers a free trial.

  • No, Credit Card details are not required for the CustomerWise trial.

  • CustomerWise supports the following payment frequencies:

    • Monthly Subscription

  • No, CustomerWise does not offer an API.

  • CustomerWise offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • CustomerWise offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • CustomerWise supports the following languages:
    • English

  • Following are the typical users of the CustomerWise:
    • Self-Employed , Small-Business , Midsize-Business

  • CustomerWise supports the following deployment:
    • Cloud Hosted , On-Premise

  • CustomerWise supports the following devices and operating systems:
    • Web-Based , Windows , Linux