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Customer Experience Platform Overview

The Customer Experience Platform is a comprehensive software solution designed to help businesses enhance customer satisfaction and improve customer loyalty. The platform offers a variety of tools for tracking customer interactions, measuring satisfaction levels, and gathering feedback. With features like surveys, sentiment analysis, and real-time monitoring, businesses can gain valuable insights into customer experiences and identify areas for improvement. The software also integrates with CRM and marketing systems, allowing businesses to deliver personalized experiences and proactive support. By using the Customer Experience Platform, businesses can create a seamless and positive experience across all customer touchpoints, from sales to post-purchase, helping to drive long-term customer retention and brand advocacy.

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Contact Details

  • Vendor Name Insightrix Research
  • Founded 2001
  • Location Canada

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, English

Industries

Advertising & Marketing, Financial Services, Information Technology & Services

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Customer Experience Platform Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Change Management
  • Arrow Icon Fulfillment Distribution
  • Arrow Icon Collaboration Tools
  • Arrow Icon Visual Analytics
  • Arrow Icon Commenting/Notes
  • Arrow Icon Image Editing
  • Arrow Icon Campaign Management
  • Arrow Icon Metadata Management
  • Arrow Icon Digital Asset Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Version Control
  • Arrow Icon Search/Filter
  • Arrow Icon Approval Process Control
  • Arrow Icon Template Management
  • Arrow Icon Artwork Management
  • Arrow Icon Content Library
  • Arrow Icon Document Storage
  • Arrow Icon Content Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Brand Guidelines
  • Arrow Icon Image Library
  • Arrow Icon File Management
  • Arrow Icon Performance Management
  • Arrow Icon Employee Recognition
  • Arrow Icon Real Time Data
  • Arrow Icon Progress Tracking
  • Arrow Icon Goal Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Engagement Tracking
  • Arrow Icon Employee Onboarding
  • Arrow Icon Chat/Messaging
  • Arrow Icon Pulse Surveys
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Gamification
  • Arrow Icon Training Management
  • Arrow Icon Benchmarking
  • Arrow Icon Feedback Management
  • Arrow Icon 360 Degree Feedback
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Employee Reward Programs
  • Arrow Icon Question Library
  • Arrow Icon Employee Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Employee Database
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Employee Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Referral Tracking
  • Arrow Icon Member Portal
  • Arrow Icon Social Promotion
  • Arrow Icon Gift Card Management
  • Arrow Icon Loyalty Program
  • Arrow Icon Customer Activity Tracking
  • Arrow Icon Customer Surveys
  • Arrow Icon Loyalty Cards
  • Arrow Icon Rewards Management
  • Arrow Icon CRM
  • Arrow Icon Engagement Tracking
  • Arrow Icon Membership Management
  • Arrow Icon Promotions Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Campaign Management
  • Arrow Icon Multi-Channel Marketing
  • Arrow Icon Gamification
  • Arrow Icon eCommerce Management
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search

Customer Experience Platform Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • CAD ($) CAD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Customer Experience Platform FAQs

The Customer Experience Platform is a comprehensive software solution designed to help businesses enhance customer satisfaction and improve customer loyalty. The platform offers a variety of tools for tracking customer interactions, measuring satisfaction levels, and gathering feedback. With features like surveys, sentiment analysis, and real-time monitoring, businesses can gain valuable insights into customer experiences and identify areas for improvement. The software also integrates with CRM and marketing systems, allowing businesses to deliver personalized experiences and proactive support. By using the Customer Experience Platform, businesses can create a seamless and positive experience across all customer touchpoints, from sales to post-purchase, helping to drive long-term customer retention and brand advocacy.

  • No, Customer Experience Platform does not offer a free version.

  • Yes, Customer Experience Platform offers a free trial.

  • No, Credit Card details are not required for the Customer Experience Platform trial.

  • No, Customer Experience Platform does not offer an API.

  • Customer Experience Platform supports the following languages:
    • Arabic , English

  • Following are the typical users of the Customer Experience Platform:
    • Self-Employed , Small-Business , Midsize-Business

  • Customer Experience Platform supports the following deployment:
    • Cloud Hosted

  • Customer Experience Platform supports the following devices and operating systems:
    • Web-Based