CloudShope is a call center software that enables businesses to manage customer support operations seamlessly. The platform offers features like call routing, interactive voice response (IVR), and automatic call distribution (ACD) to ensure that customers are connected to the right agents quickly. CloudShope supports multi-channel communication, allowing businesses to handle calls, emails, chat messages, and social media inquiries from a single interface. The software includes tools for call monitoring, agent performance tracking, and detailed reporting, giving businesses valuable insights into customer interactions and team productivity. With its cloud-based infrastructure, CloudShope ensures scalability, enabling businesses to expand their call center operations as needed without the hassle of maintaining on-premise hardware. Ideal for customer service teams, CloudShope improves service quality, reduces wait times, and enhances overall customer satisfaction.
CloudShope Technologies
India
Proprietary
Call Recording
