Cloud IVR is a cloud-based interactive voice response (IVR) software that enables businesses to automate their customer service processes through voice prompts. With Cloud IVR, customers can easily navigate through menus, access account information, make payments, and resolve common queries without needing to speak to an agent. The software offers advanced features such as speech recognition, multi-language support, and call routing, ensuring an efficient and personalized experience for customers. Cloud IVR integrates with existing CRM and contact center systems, providing seamless communication across all touchpoints. It is highly scalable, making it suitable for businesses of all sizes. By automating routine tasks, Cloud IVR reduces wait times, lowers operational costs, and improves customer satisfaction.
VOICEetc
India
Proprietary
Call Recording