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Cloud 9 Support Overview

Cloud 9 Support is an innovative customer service software designed to enhance support operations and improve customer interactions. This platform provides businesses with comprehensive tools to manage customer inquiries, track support tickets, and streamline communication. With a user-friendly interface, agents can easily prioritize and respond to requests, ensuring timely resolutions. The software features multi-channel support, allowing customers to reach out via email, chat, or social media, providing flexibility and convenience. Cloud 9 Support also includes a centralized knowledge base that empowers customers to find answers independently, reducing the volume of support requests. Reporting and analytics tools offer valuable insights into service performance, helping organizations identify areas for improvement. By utilizing Cloud 9 Support, companies can enhance customer satisfaction, improve response times, and create a more efficient and effective support environment.

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Contact Details

  • Vendor Name Cloud 9 Support
  • Founded
  • Location United States

Support

  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Computer Software, Financial Services, Public Relations, Retail

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Cloud 9 Support Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

Cloud 9 Support Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Cloud 9 Support FAQs

Cloud 9 Support is an innovative customer service software designed to enhance support operations and improve customer interactions. This platform provides businesses with comprehensive tools to manage customer inquiries, track support tickets, and streamline communication. With a user-friendly interface, agents can easily prioritize and respond to requests, ensuring timely resolutions. The software features multi-channel support, allowing customers to reach out via email, chat, or social media, providing flexibility and convenience. Cloud 9 Support also includes a centralized knowledge base that empowers customers to find answers independently, reducing the volume of support requests. Reporting and analytics tools offer valuable insights into service performance, helping organizations identify areas for improvement. By utilizing Cloud 9 Support, companies can enhance customer satisfaction, improve response times, and create a more efficient and effective support environment.

  • No, Cloud 9 Support does not offer a free version.

  • Yes, Cloud 9 Support offers a free trial.

  • No, Credit Card details are not required for the Cloud 9 Support trial.

  • No, Cloud 9 Support does not offer an API.

  • Cloud 9 Support offers support with the following options:
    • Chat

  • Cloud 9 Support supports the following languages:
    • English

  • Following are the typical users of the Cloud 9 Support:
    • Self-Employed , Small-Business , Midsize-Business

  • Cloud 9 Support supports the following deployment:
    • Cloud Hosted

  • Cloud 9 Support supports the following devices and operating systems:
    • Web-Based